Kholofelo Meriam

Professional and customer-focused Receptionist / Front Desk Administrator with experience in hospitality and service environments. Skilled in managing front desk operations, handling calls, scheduling appointments, and delivering excellent customer service. Well-presented, organized, and seeking a receptionist role in a professional office or hospitality setting.

Receptionist - Zinathi Guest Lodge - Polokwane

(2023-01 - 2024-12)

• Managed daily front desk operations and guest reception
• Answered, screened, and routed incoming calls
• Handled bookings, reservations, check-ins, and enquiries
• Maintained guest records and filing systems
• Resolved guest complaints professionally
• Ensured a clean and welcoming reception area

Hostess / Customer Service - Cofi Restaurant - Polokwane

(2023-06)

• Greeted customers and managed reservations
• Maintained seating arrangements and waiting lists
• Ensured positive customer experience in a fast-paced environment

Waitress - Lavida Lifestyle

(2022-12 - 2023-02)

• Provided customer service in a high-volume environment
• Processed payments using POS systems
• Maintained professionalism under pressure

N5 Management Assistant

Matric (Grade 12)