Kholofelo Selowa

A motivated, hardworking and customer-focused professional with experience in sales consulting, call centre operations and small business management. Experienced in assisting customers, handling enquiries, promoting products and services, processing transactions and managing day-to-day business operations. Strong communication, interpersonal and organisational skills, with the ability to work independently and as part of a team.

Small Business Owner at Internet & Printing Shop (2020-01 – Present)

• Manage daily business operations and customer service.
• Assist customers with printing, copying, scanning, internet and document services.
• Handle customer enquiries, orders, payments and basic records.
• Operate computers, printers, scanners and office equipment.
• Promote services, build customer relationships and retain clients.
• Manage stock, supplies and a clean, organised working environment.
• Handle multiple customer requests efficiently during busy periods.

Call Consultant at Altron (2019-01 – 2019-12)

• Handle customer calls and enquiries professionally.
• Assist customers with information and service-related requests.
• Identify customer needs and provide appropriate assistance.
• Resolve concerns and escalate complex matters when necessary.
• Maintain accurate customer information and records.
• Demonstrate patience, active listening and problem-solving skills.
• Work effectively in a fast-paced call centre environment.

Sales Consultant at Cape Union Mart (2018-01 – 2018-12)

• Assist customers with product selection and purchases.
• Provide excellent customer service and product information.
• Promote products and support sales targets.
• Process customer transactions accurately.
• Maintain an organised and attractive sales environment.
• Assist with stock handling and merchandising.
• Handle customer complaints professionally and work effectively as part of a team.

Diploma in Marketing Management- Tertiary

Grade 12 – High School