Khomotso Phasha

Field Service Technician with 8+ years of experience in onsite technical support, retail POS systems, merchant onboarding, Windows support, equipment installation and hardware/software troubleshooting. Brings four years of retail field support at Tradelink, merchant and cash-deposit equipment support through Cash Connect/Xlink, and previous Field Service Engineer experience at Cepheid. Experienced with POS terminals and peripherals, Windows operating system troubleshooting, basic IP configuration, network connectivity checks, technical site assessments, advising on equipment requirements, product demonstrations and pre-sales technical assistance.

Holds

CompTIA A+ and Network+ certifications, a National Higher Certificate in IT Technician, a valid South African C1 driver's licence and own vehicle.

Field Technician – Level 2 Field Support - Netmarks IT Group

(2026-04)

• Provide Level 2 field support for Cash Connect cash-deposit safes and related ATM infrastructure at customer sites.
• Support merchant/site onboarding and loading activities during equipment deployment.
• Conduct technical site assessments and advise customers on equipment requirements.
• Demonstrate new products and assist the sales team with technical information and customer discussions.
• Diagnose hardware, software and network connectivity faults; investigate causes and escalate unresolved incidents.
• Install, replace and decommission equipment while working to agreed service requirements.

Field Technician – Level 2 Field Support - Quest Staffing Solutions (Xlink assignment)

(2025-11 - 2026-04)

• Delivered onsite Level 2 support for Cash Connect cash-deposit safes and related ATM infrastructure during the assignment.
• Supported merchant/site onboarding and loading activities associated with equipment deployment.
• Conducted technical site assessments and advised customers on suitable equipment requirements.
• Demonstrated products and assisted the sales team with new-product technical information.
• Diagnosed hardware, software and network connectivity faults and completed equipment installation or replacement tasks.
• Managed field incidents, escalations and liaison with vendors and service-desk teams.

Field Technician - Tradelink Retail Systems

(2021-11 - 2025-11)

• Installed and troubleshot retail POS systems and merchant equipment over four years of field support.
• Supported merchant onboarding/loading and prepared POS equipment for customer use and handover.
• Installed and troubleshot POS terminals and peripherals, including printers, scanners and cash drawers.
• Supported Windows operating systems and troubleshot Windows-related hardware, software and user issues.
• Diagnosed equipment faults and replaced faulty computer hardware components.
• Responded to customer technical queries and worked within agreed service timeframes.

Field Service Engineer - Cepheid

(2015-11 - 2019-07)

• Installed, maintained and repaired technical instruments at customer sites.
• Used and supported Windows-based systems associated with equipment operation, including Windows troubleshooting.
• Performed preventive maintenance, reactive repairs and equipment checks.
• Investigated hardware and software faults to restore equipment operation and support customer uptime.
• Provided customer guidance on equipment operation and maintenance.
• Completed service records and technical documentation in line with company procedures.

National Higher Certificate - IT Technician - Boston Business College (2015)

National Higher Certificate - IT Introduction - Damelin (2010)

Matric - Patriot Hoërskool (2009)