Khonzuyise Mahlaba

A highly dedicated and compassionate healthcare professional with over 9 years of experience across hospitals, residential care, supported living, and community healthcare settings. Skilled in delivering person-centred care, administering medications, and maintaining accurate documentation with precision and empathy. Holds recognised certifications in healthcare, health and safety, and dementia care.

Committed to upholding client dignity, promoting independence, and fostering a safe and supportive care environment.

Senior Support Worker at Saint Helena Government (2025-05 – Present)

• Support clients in their home, encouraging participation in activities for independent living and involvement in decisions that affect them
• Provide quality support services through effective care planning, evaluation, and regular review of client needs
• Deliver emotional support and assist clients in developing and maintaining positive relationships within their local community
• Assist clients in building daily living and social skills including financial management, household tasks, food preparation, and social activities

Receptionist at Millpark Netcare Hospital (2016-02 – 2024-03)

• Greeted and attended to patients in person and by telephone in a professional and courteous manner
• Scheduled and coordinated appointments between doctors and patients
• Maintained confidentiality of all patient, doctor, and staff information at all times
• Assisted with admissions and treatment processes in accordance with agreed protocols
• Demonstrated meticulous attention to detail, strong problem-solving skills, and the ability to work effectively under pressure
• Monitored and controlled access to the hospital premises, ensuring only authorised individuals entered restricted areas
• Conducted regular patrols of hospital wards, corridors, and external areas to maintain safety and security
• Responded promptly to security incidents, alarms, and emergencies, coordinating with clinical and management staff as required
• Maintained accurate incident logs and security reports in line with hospital protocols and procedures
• Provided a visible and reassuring presence for patients, visitors, and staff, contributing to a safe healthcare environment

Security Officer at Servest Security Services (2013-01 – 2015-12)

• Monitored and controlled access to premises, ensuring only authorised personnel and visitors entered secured areas
• Conducted regular patrols of the site to detect and deter unauthorised activity, theft, or safety hazards
• Responded promptly to alarms, emergencies, and incidents, taking appropriate action and reporting to supervisors
• Maintained accurate incident logs, written reports, and security records in accordance with company procedures
• Liaised with management, staff, and emergency services to maintain a safe and secure environment

Healthcare Assistant at Shepstone Place Aged Home (2011-01 – 2013-12)

• Assisted residents with activities of daily living including bathing, dressing, and personal care
• Maintained accurate and up-to-date resident records in compliance with healthcare regulations
• Built positive relationships with residents, encouraging participation in daily activities to promote confidence and wellbeing
• Communicated effectively with residents, families, and the multidisciplinary team to ensure efficient, coordinated care
• Supported non-clinical duties including meal preparation, monitoring, housekeeping, and assisting with clinical samples under supervision

Matric Certificate – Weenen Combined School (2009-12)