Khothatso Benedict Sothoane
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About
Khothatso Benedict Sothoane is a resident of Molapo, Johannesburg, ZA. He has been working in the Customer-service occupational sector for more than 4 years. In the last employment he was working as a Call Centre Agent at INTELLI-BPO. So far Khothatso has not gained any managerial experience.
Experience
Sales at ISA | MR PRICE / credico (2025-06 – 2025-09)
- Account activation
- DATA CAPTURING
- Handling customer queries
Call center agent at CCD Couriers (2017-04 – 2020-10)
Utilized active listening skills to understand customer needs and provide tailored solutions. Maintained up-to-date knowledge of product offerings and services to effectively assist customers. Provided exceptional customer service by effectively addressing inquiries and resolving issues in a timely manner.
Collaborated with team members to share best practices and improve overall customer satisfaction. Documented customer interactions accurately and efficiently in the customer relationship management system.
Education
Higher Certificate – Reasoma Secondary School (2016-11)
Certificate – Reasoma Secondary School (2016-11)