Khulani Success

Dedicated and customer-focused Call Center Agent with strong communication skills and experience in handling customer queries, resolving complaints, and delivering excellent customer service. Seeking an opportunity to contribute positively to a professional company while growing my skills and experience.

Sales assistant - Fraser's

(2017-01 - 2020-12)

• Provided excellent customer service and support
• Worked with the team to achieve sales targets and customer satisfaction

Call Center Agent - Citiq prepaid meter solution

(2023-01 - 2025-12)

• Assisted customers with prepaid meter queries and account issues
• Handled inbound and outbound calls professionally
• Resolved customer complaints and provided solutions
• Captured customer information accurately on the system
• Delivered excellent customer service and maintained customer satisfaction

General worker - Food Center warehouse

(2020-01 - 2023-12)

Responsible for receiving, sorting, packing, and dispatching food products while maintaining warehouse cleanliness, safety, and stock accuracy. Assisted with inventory control and ensured orders were prepared correctly and on time.

High School Diploma - Phathwa secondary school (2010-01 - 2010-12)