Khutso Modiba

I have over 8 years of experience in finance and loan management, Office management and administration.I'm confident in my ability to drive business growth and provide excellent customer service.

I've successfully managed loan portfolios, built strong client relationships, and developed expertise in credit analysis and risk management

Cashier-Consultant at LETSATSI FINANCE AND LOANS (2023-01 – Present)

Manage transactions with customers using cash registers, collect payments, issue receipts, and provide customer support

• Manage transactions with customers using cash registers
• Collect payments whether in cash or credit
• Issue receipts and refunds
• Resolve customer complaints, guide them and provide relevant information
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Promoting products and services while building and maintaining long-term relationships
• Developing sales strategies, training and mentoring sales teams, analysing market trends, and enhancing customer engagement and sales processes
• Using various sales techniques and skills such as communication, analytical, interpersonal, and goal-oriented skills to maximise success

Branch manager at RINDES TRADING ENTERPRISE (2018-01 – 2022-12)

Created detailed sales presentations, conducted product demonstrations, implemented up-selling strategies, and increased profitability through market research and client engagement

• Created detailed sales presentations to communicate products features and market data
• Used consultative sales approach to understand customer needs and recommend relevant offering
• Conducted on-site product demonstrations to highlight features, answer customers questions and redirect concerns toward positive aspects
• Implemented up-selling strategies, encompassing recommendation of products
• Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels
• Retained consistent client base by conducting market research to develop brand strategy
• Followed up on existing clients to provide
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
• Created detailed sales presentations to communicate product features and market data
• Increased profitability and pipeline development by leveraging multiple sales strategies and distribution

Registry clerk at MODJADJI CIRCUIT (2016-01 – 2016-12)

1-year internship assisting with typing, data entry, file management, and administrative support

• Assisted with typing, data entry and answering incoming calls as required
• Updated records with new information
• Prepared files for transfer to other units or for retirement by labelling, listing, boxing and processing files
• Checked daily incoming paperwork and documents and made copies before filing
• Distributed mail, interoffice correspondence and faxes to correct personnel within facility
• Engaged in active listening with callers to confirm or clarify information and diffuse upset callers
• Followed confidentiality regulations to maintain privacy

Office Administration in Office Administration – Letaba Tvet College (2012-01 – 2012-12)

N4 in Introductory Business studies – Letaba Tvet College (2013-01 – 2013-12)

N4 & N5 in Management Assistant – Letaba Tvet College (2014-01 – 2014-12)

Matric – Modubatse High School (2008-01 – 2008-12)