Kiana Crestelle

Motivated and detail-oriented professional with experience in administrative support, customer service, and educational assistance. Skilled in organization, communication, and record management, with a strong commitment to accuracy and confidentiality. Seeking to contribute to your company as an Administrative Assistant, where I can apply my proven ability to coordinate schedules, manage documentation, and support efficient daily operations in a professional healthcare environment.

Dedicated to ensuring smooth workflows and exceptional client service within a fast-paced setting.

Au Pair at Au Pair in America (2024-10 – Present)

• Managed daily schedules and activities, demonstrating strong organizational and time management skills.
• Coordinated appointments, transportation, and extracurricular activities, ensuring smooth daily operations.
• Handled household communications and maintained clear, professional correspondence with parents and service providers.
• Supported household administration, including managing expenses, tracking schedules, and maintaining accurate records.
• Adapted quickly to new environments and cultural settings, developing strong interpersonal and problem-solving abilities.
• Maintained confidentiality and handled sensitive personal information with discretion.
• Demonstrated reliability, independence, and attention to detail while managing multiple responsibilities.

Customer Service Consultant at Rewardsco (2022-09 – 2024-09)

• Managed high volumes of client inquiries, appointments, and service requests through phone, email, and in-person communication, ensuring timely and professional responses.
• Maintained accurate customer records and updated databases to support smooth service delivery and follow-up actions.
• Provided administrative support, including preparing documents, handling correspondence, and processing client information with confidentiality.
• Collaborated with internal departments to coordinate schedules, resolve issues, and ensure efficient workflow.
• Demonstrated excellent interpersonal and problem-solving skills when addressing client concerns or service queries.
• Processed payments, managed billing inquiries, and ensured data accuracy across all administrative systems.
• Consistently achieved customer satisfaction goals through professionalism, empathy, and attention to detail.

Educator Assistant at Woodview Secondary School (2021-11 – 2022-06)

• Provided administrative and clerical support to the teaching staff, including managing student records, preparing reports, and maintaining organized filing systems.
• Assisted with scheduling, meeting coordination, and communication between staff, students, and parents.
• Maintained data accuracy and confidentiality in all documentation and correspondence.
• Supported day-to-day operations to ensure efficient classroom and office management.
• Handled inventory management and resource preparation to support lessons and activities.
• Developed strong interpersonal and communication skills through daily interaction with diverse groups.

TEFL Certificate in Teaching English as a Foreign Language – TEFL Universal (2024 – 2024)

Matric – Palmview Secondary School (2016 – 2020)