Kiara Letsoko

I am a dedicated and versatile professional with a Diploma in Educare and a Certificate in Community Health Care, offering a strong foundation in early childhood development, community wellness, and client support services. Backed by hands-on experience in diverse roles including Assistant Manager, Marketing Agent, Waitress and Cashier, demonstrating excellent leadership, communication, customer service, and organizational skills. Known for being reliable, adaptable, and goal-driven with the ability to thrive in both team-based and independent settings. I am currently seeking a challenging role where I can leverage my educational background and multifaceted work experience to contribute meaningfully to organizational goals while continuing to grow professionally.

Educator Assistant at Dominican School For Deaf (2025-06 – 2025-11)

Assisting educators with classroom management and student support at a deaf education institution.

• Assisting teachers with maintenance of the classroom.
• Ensuring learners get correct papers, stationery and were in a conducive and a productive environment.
• Distributing question papers, worksheets, classwork books, marked scripts to learners
• Assisting the teacher to manage behavior of learners in the classroom.

Waitress at Dayvibe Hookah & Carwash (2024-03 – Present)

Providing excellent customer service in a hookah and carwash establishment.

• Greeting customers and showing them to their tables.
• Presenting menus, answering questions about menu items, and making recommendations.
• Taking food and drink orders accurately and efficiently.
• Serving food and beverages to customers in a timely manner.
• Checking on customers to ensure they are enjoying their meals and handling any issues.
• Processing payments, giving change, and issuing receipts.
• Clearing tables, removing dishes, and resetting tables for the next guests.
• Keeping the dining area clean and organized.

Assistant Manager / Cashier at 717 Hangout (2022-06 – 2023-11)

Managing daily operations and providing cashier services in a lounge establishment.

• Supervise daily operations to ensure a smooth flow of service across the lounge, bar, and kitchen areas.
• Create staff schedules and assign duties.
• Maintain cleanliness and organization of the venue.
• Deliver exceptional customer service by addressing guest inquiries and resolving complaints promptly.
• Assist in cash handling, end-of-day sales reconciliation, and basic financial reporting.
• Uphold health, safety, and hygiene standards in compliance with regulatory guidelines.
• Assist with ordering and receiving deliveries.
• Greet customers warmly upon arrival and departure.
• Assist customers with inquiries and provide information about menu items.
• Handle customer complaints or issues promptly and professionally.
• Issue receipts, provide correct change, and handle refunds or exchanges as necessary.

Assistant Manager at McDonald's (2019-03 – 2021-02)

Managing restaurant operations and ensuring customer satisfaction and compliance standards.

• Handle customer complaints and ensure high service standards.
• Step in to resolve issues and maintain customer satisfaction.
• Help train new staff and coach existing team members.
• Enforce hygiene, food safety, and cleanliness standards.
• Manage shift schedules, delegate tasks, and ensure optimal staffing levels during peak hours.

Marketing Agent at Rostec FET College (2018-01 – 2019-01)

Promoting college programs and recruiting prospective students through various marketing channels.

• Engaging with potential students through various channels such as phone calls or in-person meetings to provide information about the college's offerings.
• Participating in events like open days, career expos, and community outreach programs to increase the college's visibility and attract new enrollments.
• Developing promotional materials such as flyers that align with the college's brand and messaging.

Certificate in Sign Language Instructor / Sign Language Teacher – Dominican School For Deaf (2025)

Certificate in Community Health Care – Montana Tech (2022)

Diploma in Educare – Rostec FET College (2021)

National Senior Certificate in Grade 12 – Sikhululekile Secondary School (2016)