Kim Damons
Call Centre Agent
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About
My name is Kim Damons. I am a mature, responsible, reliable and cheerful person with excellent communication and interpersonal skills. I am trustworthy, well-spoken, presentable and have developed skills in Call centre, customer services, telesales, administration, reception work as well as being a personal assistant for two managers at two different companies. Working at these previous companies has been rewarding but moving forward I would like to become part of your team.
I am very organised, methodical and a diligent worker who is able to easily grasp new concepts.
I will always maintain all deadlines, appointments, meetings, presentations. I will keep track of all commitments, obligations, and always take initiative.
Currently seeking new opportunities and challenges
Experience
I have experience in call center, administrative work, reception work, personal assistant work and sales work. I've also worked abroad in the UK as a call center agent for Lloyds Bank.
I also have writing and verbal communication, Ability to work under pressure, Time management, Self-motivation, Adaptability, Team work, Organization, Administration skills and I am Computer Literate.
EXPERIENCE
EXPERIENCE
Ibridge (MTN Post-paid) — Call Centre Agent
July 2023 – Present
- Answering Incoming calls
- Updating clients Physical Address, Contact details and Banking details
- Updating clients payment method
- Assisting clients with payment arrangements
- Assisting clients with package information
- Assisting clients with blacklisting devices
- Assisting client with general contract queries
Merchants Xfinity (Merchants Comcast) Billing Department (Temp) — Call Centre Agent
June 2022 – August 2022
- Answering International Incoming calls
- Assisting International clients with their Xfinity Internet Service
- Assisting clients with analysing their bills
- Assisting clients with paying their bills
- Transferring calls to appropriate departments
- Promotes Comcast products and services and makes recommendations that meet customer needs.
Africa Peace Network (Temp) — Transcribing
January 2021 – February 2022
- Listening to audios and typing it out
- Editing word documents
DSG (Dominos) — Call Centre Agent
August 2019 – September 2020
- Answering incoming calls.
- Placing Orders.
- Tracking Orders.
- Transferring Calls to appropriate Departments
- Collections deliveries of packages.
Protem (Temp) — Receptionists
March 2019 - June 2019
- Answering incoming calls.
- Directing calls to appropriate associates.
- Mail distribution.
- Collections deliveries of packages.
- Additional admin/clerical duties.
Africa Peace Network (Temp) — Personal Assistant
June 2014 – January 2017
- Answering Calls.
- Time management
- Scheduling meetings
- Correspondence
- Note Taking
MIBFA (Permanent) — Typists/Logging Clerk
18 February 2010 – 22 January 2013
- Answering Calls.
- Data Capturing
- Process, assess, evaluate and pay funeral advance insurance claims
- Add new death claims onto member’s data base.
Match Services (Contract) — Customer Services
May 2009 – June 2009
- Answering Calls
- Customer Services
- Responding to email queries.
Hankook Tyres (Permanent) — Receptionists/Personal Assistant
May 2009 – December 2009
- Switchboard
- General office duties
- Data Capturing
- Stationary
- Mailing/Faxing
- Processing Credit Applications
- Assisted debtors and creditors department
- Mail distribution
Careline Services (Permanent) U.K — Customer Services/Retentions
June 2007 – January 2008
- Answering Calls.
- Customer Services and retentions for Lloyds bank.
- Follow up of orders
- Capture client details
O’Keefe and Swartz (Permanent) Telesales Consultant
January 2007 – May 2007
- Telesales
- Sold life insurance, car insurance as well as Airtime
Medical Aid Management Services (Permanent) – Administrator/Services Clerk
June 2006 – October 2006
- Admin Duties
- Data Capturer
- Relieve company switchboard
Africa Peace Network (Temp) — Transcribing
January 2018 - February 2018
- Captured Audio files and transcribed to word document.
Education
I studied for a Personal Assistant Diploma at Quest Computer Skills Center in Bedfordview.
Rand Girls’ High — Matric
January 2001 - December 2005, Braamfontein
English, Afrikaans, Biology, History, Compu-Typing, Home Economics
