Kim Damons

My name is Kim Damons. I am a mature, responsible, reliable and cheerful person with excellent communication and interpersonal skills. I am trustworthy, well-spoken, presentable and have developed skills in Call centre, customer services, telesales, administration, reception work as well as being a personal assistant for two managers at two different companies. Working at these previous companies has been rewarding but moving forward I would like to become part of your team.

I am very organised, methodical and a diligent worker who is able to easily grasp new concepts.

I will always maintain all deadlines, appointments, meetings, presentations. I will keep track of all commitments, obligations, and always take initiative.

Currently seeking new opportunities and challenges

I have experience in call center, administrative work, reception work, personal assistant work and sales work. I've also worked abroad in the UK as a call center agent for Lloyds Bank.

I also have writing and verbal communication, Ability to work under pressure, Time management, Self-motivation, Adaptability, Team work, Organization, Administration skills and I am Computer Literate.

EXPERIENCE

EXPERIENCE

Ibridge (MTN Post-paid) — Call Centre Agent

July 2023 – Present

• Answering Incoming calls
• Updating clients Physical Address, Contact details and Banking details
• Updating clients payment method
• Assisting clients with payment arrangements
• Assisting clients with package information
• Assisting clients with blacklisting devices
• Assisting client with general contract queries

Merchants Xfinity (Merchants Comcast) Billing Department (Temp) — Call Centre Agent

June 2022 – August 2022

• Answering International Incoming calls
• Assisting International clients with their Xfinity Internet Service
• Assisting clients with analysing their bills
• Assisting clients with paying their bills
• Transferring calls to appropriate departments
• Promotes Comcast products and services and makes recommendations that meet customer needs.

Africa Peace Network (Temp) — Transcribing

January 2021 – February 2022

• Listening to audios and typing it out
• Editing word documents

DSG (Dominos) — Call Centre Agent

August 2019 – September 2020

• Answering incoming calls.
• Placing Orders.
• Tracking Orders.
• Transferring Calls to appropriate Departments
• Collections deliveries of packages.

Protem (Temp) — Receptionists

March 2019 - June 2019

• Answering incoming calls.
• Directing calls to appropriate associates.
• Mail distribution.
• Collections deliveries of packages.
• Additional admin/clerical duties.

Africa Peace Network (Temp) — Personal Assistant

June 2014 – January 2017

• Answering Calls.
• Time management
• Scheduling meetings
• Correspondence
• Note Taking

MIBFA (Permanent) — Typists/Logging Clerk

18 February 2010 – 22 January 2013

• Answering Calls.
• Data Capturing
• Process, assess, evaluate and pay funeral advance insurance claims
• Add new death claims onto member’s data base.

Match Services (Contract) — Customer Services

May 2009 – June 2009

• Answering Calls
• Customer Services
• Responding to email queries.

Hankook Tyres (Permanent) — Receptionists/Personal Assistant

May 2009 – December 2009

• Switchboard
• General office duties
• Data Capturing
• Stationary
• Mailing/Faxing
• Processing Credit Applications
• Assisted debtors and creditors department
• Mail distribution

Careline Services (Permanent) U.K — Customer Services/Retentions

June 2007 – January 2008

• Answering Calls.
• Customer Services and retentions for Lloyds bank.
• Follow up of orders
• Capture client details

O’Keefe and Swartz (Permanent) Telesales Consultant

January 2007 – May 2007

• Telesales
• Sold life insurance, car insurance as well as Airtime

Medical Aid Management Services (Permanent) – Administrator/Services Clerk

June 2006 – October 2006

• Admin Duties
• Data Capturer
• Relieve company switchboard

Africa Peace Network (Temp) — Transcribing

January 2018 - February 2018

• Captured Audio files and transcribed to word document.

I studied for a Personal Assistant Diploma at Quest Computer Skills Center in Bedfordview.

Rand Girls’ High — Matric

January 2001 - December 2005, Braamfontein

English, Afrikaans, Biology, History, Compu-Typing, Home Economics