Kim Marshall

EMPLOYMENT HISTORY

EMCARE Training Academy

Admin Clerk, Sales Consultant&Assistant Manager

April 2015 – Present

 Manage the full day-to-day administrative and operational function of a busy national training academy branch

 Oversee the complete learner administration lifecycle, from registration through to certification and final record archiving

 Ensure all First Aid, Fire Fighting and related training documentation complies with regulatory, SETA and audit requirements

 Coordinate training schedules, facilitators, venues and equipment to ensure uninterrupted course delivery

 Act as the primary liaison between corporate clients, facilitators and management regarding bookings, changes and escalations

 Prepare, issue and follow up on quotations, invoices and payment reconciliations for private and corporate clients

 Compile and submit tender and government training documentation in line with required standards

 Maintain accurate digital and physical filing systems to support audits, inspections and internal reviews

 Monitor, control and order training materials, manuals and office stock.

 Support branch and senior management with operational reporting, planning and compliance preparation

 Handle client complaints and operational issues professionally, ensuringtimely and appropriate resolution

Assist with onboarding and guidance of administrative staff on systems and procedures

Vodashop Savannah

Sales Consultant&Admin Clerk

March 2015

 Provided front-line customer service in a high-traffic retail environment

 Processed new contracts, upgrades and administrative amendments accurately

 Assisted customers with queries, after-sales support and documentation requirements

Wholesale Cellular / North West (Vodashop)

Sales Consultant&Admin Clerk

March 2005 – March 2015

 Delivered ten years of consistent service in a high-volume, target-driven retail environment

 Managed customer contracts, upgrades, account queries and supporting documentation

 Performed daily store administration including cash-ups, reporting and stock checks

 Supported operational controls including opening and closing procedures

 Built and maintained strong long-term customer relationships through reliable service

EDUCATION

Senior Certificate (Grade 12)

Capricorn High School, Polokwane

Completed: 2004

Subjects: - English - Afrikaans - Biology - History - Accounting - Hotel Keeping & Catering