Koena Mokoena
Sales Supervisor
Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since August 31, 2023
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About
Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI's like inbound calls, call waiting, and call abandonment. Assists with taking agents' calls if they can't handle the workload.
Experience
Telesales representatives contact customers to promote offers or to set up appointments to support field sales representatives . As a telesales representative, you reach potential and existing customers directly by phone to encourage them to buy your company's offers.
Education
Grade 12 -Matric
1999- 2000
