Koenah Chokoe

Dedicated and results-driven professional with over 2 years of experience in customer service and sales, including roles as a Waitress and Sales Lady. Proven skills in time management, problem-solving, and food safety, with a track record of enhancing customer satisfaction and increasing operational efficiency. Committed to delivering exceptional service and fostering teamwork in fast-paced environments.

Sales Lady - Boxer Store

(2020-01 - 2023-12)

• Operated cash registers efficiently, handling payments and balancing floats with accuracy.
• Enhanced customer satisfaction by providing personalized assistance and addressing inquiries promptly.
• Monitored cash transactions to minimize shortages, maintaining financial accountability.
• Assisted customers with packing and carrying groceries, promoting a positive shopping experience.
• Facilitated the organization of stock by receiving deliveries and ensuring proper placement on the sales floor.

Waitress/Hostess - Ballito Restaurant

(2024-01 - 2025-12)

• Delivered exceptional customer service, ensuring a positive dining experience for guests and enhancing overall satisfaction.
• Managed seating arrangements efficiently, optimizing table turnover rates and contributing to a 15% increase in customer flow during peak hours.
• Collaborated with kitchen staff to ensure timely order fulfillment, maintaining communication to minimize wait times.
• Implemented food safety and hygiene practices, resulting in maintaining a spotless health inspection record.
• Trained and mentored new team members, fostering a collaborative environment and enhancing team performance.

Secondary - Nkululeko (2018-01 - 2018-12)