Customer Services Officer at Ethekwini Municipality - Water & Sanitation - Kingsburgh Sizakala Centre (2023-10 – Present)
Provide effective management of Customer Centre, Ensure the Administration function of Staff assigned to customer service, Maintain Health & Safety standards, Ensure that staff Comply with customer care policy.
Administration Officer at Ethekwini Municipality - Disaster Management & Emergency Control Unit (2023-09)
- Maintaining a maintenance schedule
- Receive and process defects
- Liase with Clerk of works
- Process of order numbers for external contractors
- Oversee and approve all work contracted and process invoices for payment
- Address and resolve all complaints and enquiries
- Maintain database for plant and equipment
- Receive requisitions for new plant and equipment
- Conducts investigations
- Maintain repairs and servicing register
- Ensure all vehicles are licensed
- Schedule annual licence renewals
- Maintain service schedule
- Process deregistration
- Providing guidance to personnel
- Resolving conflicts and addressing deviation in performance levels
- Assess training needs
- Supervision of placing and payment of orders
- In charge of general maintenance of entire building
- In charge of vehicles repairs and maintenance
- Drawing up of WSP for staff members
- Travel and catering arrangements
- Attend and co-ordinate OHS meetings
- Doing minutes of Technical meetings attended
- In charge of Stores control
- Supervise cleaners and General workers
Chief Clerk at Ethekwini Municipality - Electronics Department (GIPO)
Performing duties of Chief Clerk which includes total administrative support for all the technicians. Carry out every aspect of the admin duties, including placing of orders, requisitions, doing follow ups, payment for these orders, doing insurance claims, doing works orders, dealing with tenders and contracts and their payments, thus having experience in every department. Was acting for the Stores Controller, doing receiving and ordering of stocks, issue of stocks, capturing requisitions, orders, creating orders and all other total control of the Stores.
Accounts Administrator - Creditors at Ethekwini Municipality
6 years of experience
- Ensuring each tax invoice is signed by Dept. and approved for payment
- Utilising the J.D.E system to ascertain whether the invoice had been paid previously or not
- Completing payment vouchers
- Attending to supplier's queries telephonically
- Capturing payment vouchers on the J.D.E system
- Ensuring the suppliers are paid timeously
- Checking that the Supplier codes, names and addresses are correct on GRN
- Confirming invoice numbers and avoiding duplication of payments
- Monthly payments of accounts, reconcile and balance to prepayment accounts reports
- Ensuring purchasing procedures comply with financial regulations
EFT Officer at Ethekwini Municipality - EFT Department
- Capturing of bank details for SVC suppliers onto JDE database
- Capturing of details for Wages creditors onto JDE Database
- Creating of new suppliers and Wages creditors on JDE
- Telephone queries: Outstanding information relating to EFT forms
- Payments made to suppliers-assisting in reconciling acc, outstanding payments to suppliers
- Sorting out EFT rejections and unpaids amounts-contacting suppliers for new acc. details, etc and changing details accordingly
- EFT queries-contacting suppliers for outstanding and correct information by fax, telephone and letters
- Changing details of suppliers and wages creditors (Replacement chqs)
- Faxing of remittance advice to big suppliers
- Assisting in front desk with issuing of Chqs when staff away on leave
- Monthly payments of accounts, reconcile and balance to prepayment reports
- Prepare vouchers and ensure purchasing procedures comply with financial regulations
- Doing follow up with suppliers
- Ensuring urgent payments are done timeously
Senior Creditors - Accounts Administrator (Accounts Payable Section) at Umkomaas Municipality
- Liasing with creditors telephonically and personally relating to acc query
- Obtaining suppliers information
- Preparing of payment vouchers
- Writing and issuing of manual chqs
- Issuing of stationery to staff members
- Attending to delivery from suppliers in the absence of storeslady
- Batching of vouchers
- Capturing of vouchers in preparation for audit
- Relieving of switchboard duties when necessary
- eft
Senior Debtors Clerk - Rates at Umkomaas Municipality
- Queries
- Issuing of rates Clearance certificates
- Liasing with public members & suppliers on an ongoing basis in order to bring in the revenue
- Telephone queries
- Rates calculations
- Relieving the cashier, when required
- All other aspects of work in the revenue department
Executive Secretary - Town Treasurer at Umkomaas Operational Entity (eThekwini Municipality) (2000-11)
- Screening of all calls
- All typing
- Taking of minutes of meetings
- Distribution of mail
- Message taking
- Scheduling of diary and making appointments
- Arrangement of travelling
- Managing office
- Minute taking
- Planning of events
- Filing
- Receiving visitors
- Liasing with Senior Management and all levels of staff
- Multi tasking
- General all round secretarial duties
- Relieving of reception duties
- All round personal assistant duties
