Koketso Matjila

Motivated and hardworking young professional with strong communication skills and proven experience in customer service and courier operations. Quick to learn, reliable, and eager to contribute to a dynamic team. Fluent in multiple South African languages, with the ability to connect with diverse customers and colleagues.

Courier driver at Fastway Courier (2023-07 – 2025-06)

• Collected and delivered parcels safely and on time.
• Maintained accurate delivery records.
• Demonstrated excellent navigation skills, optimizing routes to reduce delivery times.
• Provided excellent customer service at delivery points.
• Work independently and manage time effectively.
• Maintained a high level of customer satisfaction through professional communication.

Call Centre Agent at iTalk Financial Services (Hollard and Sanlam Indie) (2022-04 – 2023-02)

• Assisted customers with product and service enquiries.
• Provided excellent customer service via phone and email
• Handled inbound calls in a professional manner, resolving customer complaints and issues in a timely manner.
• Maintained accurate records of customer interactions.
• Developed telephone etiquette and problem-solving skills.

Matric – Zitikeni High School (2021)