C/Head of underwriting - Absa Life
(2021-01)
Head of 4 functions - Mainly Underwriting, Group scheme administration, voice sales verification and Policy administration. My team has 4 people managers and 2 management level specialists
- Strategy development for operations: Draw and review the overall operations strategy to determine key imperative
- Design and Develop value propositions
- Presents strategy to the Exco for buy-in and approval
- Risk transfer Strategy (Reinsurance): Strategy planning and structuring for reinsurance risk
- Reinsurance placement and renewal terms negotiation for underwritten Life business
- Execute the Company Strategy through the governance of the operations for company including underwriting, reinsurance, claims reconstructions, and product development
- Manage the customisation of the company systems to support the business and gather business intelligence in support of the business strategy of company
- Identify and implement systems to support plans and deliverables and to establish the management information required within operations
- Manage data in line with regulations – correct repositories, security and data integrity
- Establish and maintain business intelligence as per company requirements
- Consult the business strategy to determine the objectives, deliverables, processes, policies and targets
- Design, Implement, Maintain and enforce policies, procedures and processes for all areas of operations including underwriting, reinsurance, claims reconstructions, administration
- Institute corrective actions where required
- Monitor operations to ensure that deliverables and targets are met
- Compile profitability reports by product and submit to the relevant role players
- Recommend corrective actions to manage loss making products to profitability
- Manage profitability in accordance with policies, procedures and legal requirements
- Ensure the provision of up to date reinsurance reports
- Secure the required resources to build capacity to achieve deliverables and targets
- Establish the full operations capabilities in the business unit
- Oversee the accurate and timely compilation of reports across all departments to provide a consolidated overview of business progress
- Establish all regulatory reporting requirements & specifics from particular forum/committee
- Liaise with departmental reporting staff in procuring required information, superimposing supplementary information, where necessary
- Obtain mutual agreement on the resolution of issues, meetings required and the delivery of inter-dependent outputs and results
- Agree to the expected outcomes from each party
- Monitor the performance of all relevant role players continuously to ensure that the agreements are honoured
- Inform the relevant role players of the outcomes, deviations and actions required
- Implement continuous follow-up to ensure that the relationship is maintained
- Compile a database indicating the role players, expected outputs, contact details, type of agreements and relationships
- Align Operations department to company Strategy and review departmental structure to execute overall company strategy
- Develop and Align company Reinsurance Strategy to execute the company growth and profitability strategic objective
- Analyse the operational plan to determine the applicable deliverables and targets
- Determine the human resource requirements, in accordance with the expected deliverables and current capacity
- Secure the human capital requirements to ensure that deliverables will be met in accordance with the expected targets
- Comply with and achieve employment equity targets
- Minimise staff turnover
- Lead the department in such a manner as to foster innovation and technological excellence
- Develop and manage budget
- Manage expenditure and ensure no fruitless expenditure
- Adhere to financial guidelines and thus ensure proper control over expenditure
Underwriter - Munichre
(2012-01 - 2021-12)
- Client management - underwriting
- Organized seminars
- Presented at seminars as a chief presenter
- Debated at seminars as panel member
- Group training as a subject matter expert
- Designing client's underwriting process
- Developing and refining automatic underwriting rule books
- Client Audits
- Designing underwriting grids and standards
- Underwriting data analysis and reporting
- Has been entrusted with the most important VNB clients in our market
- Managed all of the sub-Saharan clients relations
- Was entrusted with putting out fires and restoring good relations with 2 key clients
- Personally developed some of the game changers underwriting practices in the whole market in territorial risks
Underwriter-Team leader - PPS
(2007-01 - 2011-12)
- Manage service providers' relationships
- Optimizing underwriting performance
- Manage underwriting process
- Underwriting Risks
- Management of systems & processes
- Effective reporting on monthly basis
- Quality control (commission, work, training, complaints and customer service)
- Handling of complex queries and complaints (admin & claims)
- Assist in developing policy wordings
Underwriter - RGA
(2003-01 - 2007-12)
Within 2 years of joining the company, the entire relations for Sage life, Charter life and Absa were entrusted to me. Despite having very little experience at the time.
