Kopano Thoka

Dedicated and results-oriented professional with more than 15 years of combined experience in administration, customer service, telemarketing, financial consulting, occupational health and safety, and security operations. Proven ability to build strong client relationships, manage administrative processes, generate business opportunities, and maintain high standards of service delivery. Experienced in customer engagement, lead generation, business development, office administration, compliance monitoring, risk management, and stakeholder communication.

Possesses strong leadership, organizational, problem-solving, and interpersonal skills with a track record of achieving targets and improving operational efficiency. Recently obtained PSIRA Grades A, B, and C qualifications together with CCTV Control Room Supervisor certification, expanding expertise into security supervision, surveillance monitoring, incident management, access control, and control room operations.

Telemarketing Specialist at C-Track (2025-07 – Present)

• Conduct outbound calls to prospective clients.
• Generate and qualify sales leads.
• Promote vehicle tracking and fleet management solutions.
• Build and maintain customer relationships.
• Manage CRM records and follow-up activities.
• Consistently work towards achieving sales targets.
• Prepare quotations and schedule appointments for sales representatives.

Financial Consultant at Old Mutual Group (2019-04 – 2024-10)

• Provided financial planning and investment advice.
• Conducted client needs analysis and risk assessments.
• Developed financial solutions tailored to client objectives.
• Maintained and expanded client portfolios.
• Ensured compliance with financial regulations.
• Prepared financial reports and recommendations.

Office Administrator at Big Lion Construction (2017-07 – 2019-03)

• Coordinated office operations and administrative activities.
• Maintained company databases and records.
• Assisted with payroll, invoicing, and procurement processes.
• Supervised administrative support staff.
• Prepared reports, presentations, and company correspondence.
• Managed office supplies and inventory.

Health and Safety Consultant at MK Africa Construction (2013-04 – 2015-04)

• Conducted workplace risk assessments and safety audits.
• Developed safety policies and procedures.
• Facilitated health and safety training sessions.
• Investigated incidents and compiled reports.
• Ensured compliance with occupational health and safety legislation.

Receptionist at Clinique (2010-08 – 2013-03)

• Managed front desk operations.
• Assisted clients and visitors professionally.
• Handled telephone and email enquiries.
• Maintained office records and schedules.
• Managed inventory and office supplies.

Volunteer Micro Loans Consultant

• Assisted clients with loan applications.
• Evaluated financial information and eligibility requirements.
• Explained loan products and procedures.
• Assisted with loan processing and customer support.

Certificate in Occupational Health and Safety – Dekra Institute (2024 – 2024)

National Senior Certificate in Grade 12 – Edu College (2007 – 2007)