Krinesh Ramsundar
Customer service, guest service and sports staff
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About
Dynamic Sports, Customer and Guest Service professional with a proven track record at PowerFlex Fitness, enhancing customer loyalty through empathetic complaint resolution. Skilled in strategic issues analysis and attentive listing, I helped clients with personal training, playing sports and coordinating outdoor activities for groups with family and friends. I consistently achieved sales targets at The Hub by leveraging in-depth product knowledge and effective time management to drive repeat business, training for banking and cash handling and office admin work along with capturing customer and clients data to systems insuring quick processing, making sure all guest and customers are satisfied.
Learning about the hospitality industry at 4* /5* hotels during my spare time.
Experience
Founder / Data Entry and Customer/Guest Service and Sports Professional at PowerFlex Fitness (2024-01 – Present)
Founded PowerFlex Fitness and manages data entry, customer/guest service, and sports professional operations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively maintaining professionalism under pressure while resolving disputes of conflicts.
- Responded to customer request for product, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Personal Training, coordinating sports events and activities
- Built relationships with customers to encourage customer retention.
Sales Associate / Cashier / trainee banker at The Hub - Retail industry (2011-01 – 2024-12)
Worked in retail sector providing customer service, sales, and banking operations.
- Built relationships with customers to encourage customer retention.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Conducting year-end functions and team building days.
Education
High School Graduate in General Education – Marburg Secondary School (2004-01 – 2008-12)
