Kutelani Ndou

Dedicated and customer-focused professional with experience in banking, customer service, and credit onboarding. Strong background in handling customer queries through telephone, live chat, and ticketing systems while delivering excellent service. Holds a Bachelor of Commerce degree and is currently completing a Postgraduate Diploma in Forensic Auditing.

Onboarding Customer Consultant - Pepkor Lifestyle

(2024-08)

Credit Acquisition Department

• Assisted customers with credit application and onboarding.
• Verified customer information and documents.
• Ensured compliance with company policies.
• Resolved customer queries and maintained records.

Customer Service Agent - Lottor Star

(2023-01 - 2023-12)

• Supported customers via telephone, live chat and ticketing systems.
• Resolved queries and escalated complex issues.
• Maintained accurate customer interaction records.

Universal Banker - Standard Bank

(2018-04 - 2020-12)

• Assisted customers with banking transactions and accounts.
• Promoted banking products.
• Ensured regulatory compliance.
• Built strong customer relationships.

Postgraduate Diploma in Forensic Auditing - Forensic Auditing (2025-01)

Bachelor of Commerce - Accounting (2017-12)

National Senior Certificate (2012-12)