Kwanele Biyela

Diploma graduate in ICT: Business Analysis from Durban University of Technology with expertise in business analysis, process improvement, and systems thinking. Proven ability to enhance operational efficiency through analytical skills and technical support.

Experience in customer service demonstrates strong communication and problem-solving capabilities. Committed to contributing to team success and continuous learning in the ICT industry.

Sales assistant - Yuppiechef Online - Umhlanga, KwaZulu-Natal

(2026-02)

• Assist customers in product selection and recommend options that elevate transaction value.
• Facilitate customer access to specialised support for refunds and exchanges, ensuring a smooth resolution process.
• Handle multiple tasks at once while maintaining high-quality customer care.
• Replenish floor stock and process deliveries promptly to maximise availability.
• Complete purchases using cash credit and debit methods, issuing receipts.
• Locate stock to support bespoke orders and exceed customer expectations.
• Pack and wrap gifts with decorative details tailored to customer preferences to enhance gift presentation.

Festive Sales Assistant - Yuppiechef Online - Ballito, KwaZulu-Natal

(2025-12 - 2025-12)

• Advised on products after listening to needs and preferences for sales gains.
• Guided customers in product selection to enhance satisfaction and drive repeat business.
• Monitored and replenished display stock levels to maintain an inviting sales floor.
• Handled cash transactions quickly, keeping shift totals accurate and reconciled.
• Updated product labels and pricing to ensure accuracy and promote current discounts.

Diploma of Higher Education - Information Communication and Technology in Business Analysis - Durban University of Technology (2023-02 - 2025-12)

Matric - Waterloo Secondary School (2015-01 - 2020-12)