Kwanele Luthuli

I am an effective communicator with strong interpersonal skills that allow me to build trust and rapport quickly with clients, families, and colleagues. My approach to caregiving is rooted in empathy, respect, and cooperation, which helps me create a calm and supportive environment for those in my care. I listen actively, respond with patience, and ensure that every individual feels heard, valued, and treated with dignity.

I work well under pressure and can manage responsibilities with minimal supervision while still meeting deadlines and maintaining high standards. Whether handling multiple tasks during a busy shift or responding to unexpected situations, I remain calm, focused, and solution-oriented. I take ownership of my duties and follow through consistently without needing constant direction.

As a dedicated and goal-oriented individual, I strive to achieve both personal and organizational targets. I am motivated by the positive impact my work has on others' wellbeing, and I take pride in delivering reliable, high-quality care every day. I am also self-motivated, results-oriented, and proactive.

I don't wait to be told what needs doing—I anticipate needs, address issues early, and look for ways to improve routines and client comfort. My attitude is practical and positive, and I adapt quickly to new routines, households, and team dynamics.

Health Care Worker - Akeso - South Africa - South Africa

(2024-02)

• Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
• Helped patients with various day-to-day activities, including support with meal preparation, cleaning, bathing and dressing.
• Worked with compassion and kindness, building positive relationships with patients to enhance care experiences.
• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Helped patients with personal hygiene, offering support with showering and bed bathing those with limited physical strength.
• Assessed patient health, recording improvements and escalating concerns to senior healthcare staff as required.
• Participated in training sessions, continuously improving care techniques and knowledge.
• Managed challenging behaviour sensitively, adopting a person-centred approach.
• Delivered compassionate care to patients, supporting their emotional and physical well-being.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Assisted patients with daily activities, including personal hygiene, dressing, and mobility.
• Advocated for patient rights and privacy, maintaining confidentiality in all communications.
• Provided personal care for patients of varying ages and abilities, maintaining dignity and respect throughout.

Cleaner - EPWP - South Africa - South Africa

(2023-03 - 2023-12)

• Swept, vacuumed, polished and mopped hard floors within establishment.
• Followed sanitisation, health and hygiene regulations.
• Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
• Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
• Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
• Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
• Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
• Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.

Flexi Crew - McDonald - South Africa - South Africa

(2019-01 - 2022-12)

• Delivered fast, accurate service for positive customer experience.
• Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
• Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
• Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
• Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
• Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
• Implemented time-management skills to handle multiple tasks efficiently during busy periods.
• Completed cleaning and serving tasks to high-quality standards.

Diploma of Higher Education - Bizmali High School - South Africa (2005-01 - 2015-12)