Kwanele Mbebe

A well seasoned dialer Administrator with work experience in the Sales and Collections outbound, as well as inbound campaigns. I have been working on the dialer for a combined period of 7 years for various financial companies like Nutun, Bayport Financial services and African Bank Limited. I have practical experience working with dialer systems like aspect, Noble dialer and Client interaction Center by genesys.

Part of the duties I perform include but not limited to do

• Creation and testing of dialer campaigns.
• Creating user profile to enable them to work on the dialer.
• Assigning users and wrap codes onto revevant campaigns.
• Ensure effective and effecient dialer operations. 
• Reporting dialer related stats at all levels (outbound and inbound call out comes, campaign performance stats, and agent level stats).
• Lias with ops personnel regarding performance of the dialer and any suggested adjustments if need be.

CompanyPositionEmployment DatesPienaar Sithole & AssociatesCollections Consultant17 Jul 2013 – 22 Feb 2014NutunCollections Consultant23 Mar 2014 – 04 Feb 2015NutunCall Centre Supervisor05 Feb 2015 – 13 Feb 2016NutunCall Centre Dialer Admin15 Feb 2016 – 05 Oct 2018Bayport Financial ServicesCall Centre Dialer Admin08 Oct 2018 – May 2019African Bank LimitedCall Centre Dialer Admin22 May 2019 - Current

I have a degree in Applied Communication Management with the University of Fort Hare completed in 2012

I am currently doing a higher certificate in Information Technology wi MANCOSA which I will complete 2024 Jan