Kyle Stander

•  IT Skill: Microsoft Office – Word, Excel, PowerPoint and Outlook 
•  Analytical and problem solving skills 
•  Attention to detail 
•  Result driven 
•  Dependable 
•  Strong ability to communicate 
•  Persistent 
•  An effective team player 
•  Sober habit

Messenger - Pathcare, Vincent Palloti

(2025-10 - 2026-03)

• Conduct scheduled and emergency (STAT) sweeps across hospital wards (ICU, Trauma, Maternity) to collect vital blood, tissue, and fluid samples.
• Transport clinical specimens on foot using specialized, temperature-controlled biohazard carriers, strictly adhering to infection control and safety protocols.
• Hand over collected samples directly to the PathCare reception desk, prioritizing urgent diagnostics to meet strict turnaround times.
• Deliver physical test results, patient paperwork, and essential laboratory supplies (collection tubes, swabs, kits) back to specific nursing stations.
• Log every pickup and drop-off accurately in physical or digital logbooks to maintain a flawless operational audit trail.
• Act as the professional face of PathCare when engaging with hospital staff, and assist with light laboratory depot housekeeping during downtime.
• Maintain physical stamina to navigate the hospital layout efficiently across flexible shifts, including weekends and holidays.

Customer Service Agent - Concentrix - Cape Town

(2024-10 - 2025-02)

• Manage all inbound and outbound touchpoints, acting as the corporate gatekeeper to screen inquiries and protect team bandwidth.
• Schedule field engineers for home maintenance visits and audit job specifications to ensure operational compliance.
• Document every customer interaction in real-time, accurately dispositioning queries and updating account profiles for data integrity.
• Process product orders seamlessly while actively resolving high-friction conflicts or escalating complex complaints.
• Collaborate in team alignments and build out the internal knowledge base to improve training and service standards.

Customer Service Agent - EXL - Cape Town

(2023-09 - 2024-03)

• Lead all inbound and outbound client touchpoints while functioning as the primary company gatekeeper to safely triage operational bandwidth.
• Log comprehensive customer interactions in real-time, accurately dispositioning customer queries and performing deep-level account infrastructure updates.
• Oversee and execute high-volume client order processing and transactions securely within core internal booking systems.
• Direct real-time resolution protocols to neutralise customer complaints, solve structural friction, and settle account conflicts permanently.
• Champion continuous training initiatives by building out the central corporate knowledge base and contributing actionable metrics during internal service team alignments.

Retail Assistant - Levi's Canal Walk

(2019-01 - 2019-12)

• Deliver personalized, high-end styling recommendations tailored to unique client profiles to elevate the overall shopping experience and maximize sales conversion.
• Maintain pristine floor standards through precise folding, garment packing, and rigorous housekeeping protocols to safeguard brand aesthetics and presentation.
• Oversee meticulous stocktaking operations to ensure accurate stock counts, minimize inventory shrinkage, and optimize product availability.
• Execute seamless sales registration and secure financial transactions through the point-of-sale system while maintaining flawless cash management standards.

National Senior Certificate - Melkbosstrand High School (2012 - 2016)