Messenger - Pathcare, Vincent Palloti
(2025-10 - 2026-03)
- Conduct scheduled and emergency (STAT) sweeps across hospital wards (ICU, Trauma, Maternity) to collect vital blood, tissue, and fluid samples.
- Transport clinical specimens on foot using specialized, temperature-controlled biohazard carriers, strictly adhering to infection control and safety protocols.
- Hand over collected samples directly to the PathCare reception desk, prioritizing urgent diagnostics to meet strict turnaround times.
- Deliver physical test results, patient paperwork, and essential laboratory supplies (collection tubes, swabs, kits) back to specific nursing stations.
- Log every pickup and drop-off accurately in physical or digital logbooks to maintain a flawless operational audit trail.
- Act as the professional face of PathCare when engaging with hospital staff, and assist with light laboratory depot housekeeping during downtime.
- Maintain physical stamina to navigate the hospital layout efficiently across flexible shifts, including weekends and holidays.
Customer Service Agent - Concentrix - Cape Town
(2024-10 - 2025-02)
- Manage all inbound and outbound touchpoints, acting as the corporate gatekeeper to screen inquiries and protect team bandwidth.
- Schedule field engineers for home maintenance visits and audit job specifications to ensure operational compliance.
- Document every customer interaction in real-time, accurately dispositioning queries and updating account profiles for data integrity.
- Process product orders seamlessly while actively resolving high-friction conflicts or escalating complex complaints.
- Collaborate in team alignments and build out the internal knowledge base to improve training and service standards.
Customer Service Agent - EXL - Cape Town
(2023-09 - 2024-03)
- Lead all inbound and outbound client touchpoints while functioning as the primary company gatekeeper to safely triage operational bandwidth.
- Log comprehensive customer interactions in real-time, accurately dispositioning customer queries and performing deep-level account infrastructure updates.
- Oversee and execute high-volume client order processing and transactions securely within core internal booking systems.
- Direct real-time resolution protocols to neutralise customer complaints, solve structural friction, and settle account conflicts permanently.
- Champion continuous training initiatives by building out the central corporate knowledge base and contributing actionable metrics during internal service team alignments.
Retail Assistant - Levi's Canal Walk
(2019-01 - 2019-12)
- Deliver personalized, high-end styling recommendations tailored to unique client profiles to elevate the overall shopping experience and maximize sales conversion.
- Maintain pristine floor standards through precise folding, garment packing, and rigorous housekeeping protocols to safeguard brand aesthetics and presentation.
- Oversee meticulous stocktaking operations to ensure accurate stock counts, minimize inventory shrinkage, and optimize product availability.
- Execute seamless sales registration and secure financial transactions through the point-of-sale system while maintaining flawless cash management standards.
