L Spies

Experienced in welcoming customer environments, enhancing satisfaction through strong communication and teamwork. Quick learner dedicated to delivering quality service in dynamic settings. Proactive team player with a proven ability to adapt across various roles and contribute to collaborative efforts. Committed to continuous improvement.

Waitress/Runner - Blake Family Wines - Yzerfontein

(2026-02)

• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
• Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
• Anticipated and fulfilled guests' service needs to enhance the overall dining experience.
• Created positive customer experiences through friendly and considerate interactions.
• Fulfilled additional guest requests to enhance their experience.
• Resolved customer complaints with empathy and professionalism, ensuring satisfaction and loyalty.
• Operated POS register to input orders and process customer payments.
• Managed cleaning, serving, and order placement tasks during understaffed shifts to maintain service quality.
• Resolved system failures during peak hours to maintain service.

Cafe Attendant - Spies Speel Plaas - George, South Africa

(2025-12 - 2026-01)

• Anticipated and fulfilled guests' service needs to enhance the overall dining experience.
• Created positive customer experiences through friendly and considerate interactions.
• Fulfilled additional guest requests to enhance their experience.
• Resolved customer complaints with empathy and professionalism, ensuring satisfaction and loyalty.
• Operated POS register to input orders and process customer payments.
• Managed cleaning, serving, and order placement tasks during understaffed shifts to maintain service quality.
• Resolved system failures during peak hours to maintain service.

Teacher Assistant Intern - Darling College; Juffrou Urinda - Darling, South Africa

(2026-01 - 2026-02)

• Delivered constructive feedback on pupil assignments, reinforcing strengths and guiding improvements.
• Supervised transitions between classes to maintain student focus and ensure smooth flow of activities.
• Organised classroom spaces and materials to enhance lesson preparation and support student learning.
• Assisted in coordinating school events and productions.

National Senior Certificate - Bachelor's Pass - Hoërskool Swartland (2022-01 - 2025-01) Malmesbury, WC

Foundation phase to Grade 7 - King Edward High School (2011-01 - 2019-01) Matatiele, KZN