LadyJ Jacobs
Quality Assurance / Client Services
Dainfern Ridge, City of Johannesburg Metropolitan MunicipalityMember since August 20, 2025
Customer satisfactionStatistical analysisTeam motivationProfessional sales
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About
Champion confidence, identity, purpose, dignity and self-worth through practical support and empowerment.
Experience
Quality Assurance / Client Services - Life Direct
(2010 - 2019)
- Supported client-service and quality-assurance functions with a focus on customer satisfaction, performance and reporting.
- Assisted with refunds, performance targets and statistical analysis.
- Supported team motivation through incentive initiatives and effective communication.
Sales Representative - Liberty
(2008 - 2009)
- Engaged clients, explained product options and supported customer needs through professional sales and service.
Sales Representative - Innovation Group
(2005 - 2008)
- Promoted extended warranties and vehicle insurance and supported inbound sales.
- Assessed customer needs, explained solutions clearly and contributed to sales and customer-service performance.
Education
Certificate of Higher Education - Klipspruit Secondary (2004)
Skills
Quality Assurance / Client Services
