Lagrace Kabengele

Dedicated medical Laboratory Technician with diligence in completing work to maintain high standard of accuracy and quality in laboratory procedures. A practical problem-solver who takes a proactive approach to continuous learning and improvement. Follows rules, procedures, cooperatively with other team members.

Call Center Agent - Loblaw PCB, Merchant - Johannesburg

(2026-03)

• Assisting customers with account servicing, transactions, and Mastercard support.
• Handling inquiries related to payments, balances, card replacements, and product information.
• Providing empathetic, accurate, and professional service across phone, email, and chat.
• Ensuring all interactions follow compliance, security, and confidentiality standards
• Escalating complex cases to specialised teams where necessary.

Social Seller - Gracygreen Boutique - Johannesburg

(2025-07 - 2026-02)

• Manage daily operations for the smooth functioning of the business
• Source products from reliable vendors, maintain product quality standards
• Establish positive relationships with clients through exceptional service delivery
• Apply digital marketing tactics to drive business growth and awareness
• Negotiate best-possible prices for maximized profit levels
• Process customers payment and set up direct debits for long-term contracts
• Deliver exceptional customer service, addressing queries and handling complaints

Laboratory Technician - Fountain Laboratory - Johannesburg

(2023-11 - 2025-06)

• Collected samples from different sources, ensuring variety and diversity in tests
• Prepared samples for testing, ensuring accuracy in all procedures
• Conducted routine checks on lab instruments to ensure proper functioning
• Handled samples in line with strict laboratory procedures using appropriate PPE
• Reduced errors during testing procedures through careful monitoring of experiments
• Improved work environment cleanliness by organizing waste disposal regularly
• Assisted with data input to facilitate faster test results

Laboratory Intern - Elaca Lab - Johannesburg

(2023-05 - 2023-10)

• Enhanced laboratory efficiency by maintaining a clean and organized workplace
• Recorded finding and submitting reports to the manager
• Calibrated laboratory tools and equipment for accurate research outcomes
• Set up and tested laboratory equipment ahead of experiments

Senior Health Care Assistant - Huis Hoeveld - Johannesburg

(2017-07 - 2017-09)

• Monitored vital signs for accurate health records
• Assisted patient in improving mobility and independence
• Provided emotional support, enhancing patient mental well-being
• Conducted risk assessments and increased safety measures
• Supported meal times, ensure adequate nutrition intake
• Assisted in all aspects of personal care retaining comfort and dignity
• Helped individuals' day-to-day activities while consistently encouraging Independence and Self belief
• Worked with compassion and empathy, prioritizing the well-being and dignity for optimal patient comfort.

Call Center Agent - Bayport - Johannesburg

(2016-06 - 2016-11)

• Used strategic promotional strategies to retain customers considering service cancellations
• Used outstanding problem-solving and communication skills to appease dissatisfied customers
• Attended regular product training enhance customer advice

Bachelor of Science - Biomedicine - Eduvos (2018 - 2022)

Certificate of Higher Education - Health Care - Empilweni (2017 - 2017)

Intermediate - IT - Vall University of Technology (2015 - 2015)

Diploma - High School - Rand Hills College (2014 - 2014)