Office Administration Manager / Tasting Room Manager - Reyneke Wines - Stellenbosch, Western Cape
(2022-01)
Office Administration Manager and Tasting Room Manager responsible for day-to-day office operations, customer service, wine sales, online shop management, website updates, stock control and invoicing.
- Manage day-to-day office administration and ensure tasks are completed accurately and efficiently.
- Operate the farm switchboard and respond to customer, supplier and business enquiries by telephone and email.
- Maintain organised filing systems, records and documentation; order office supplies and provide administrative support to management.
- Assist the Production Manager and Maintenance Manager with administrative and operational requirements.
- Manage wine sales from the farm and tasting room and provide professional customer service to local and international visitors.
- Present wine tastings, communicate wine and farm information, and ensure a welcoming front-of-house experience.
- Manage the front gate and assist with visitor access and daily tasting room operations.
- Manage the online wine shop, monitor orders and ensure orders are processed and dispatched within required timeframes.
- Assist with website updates including accolades, bottle information, QR/scan codes and tasting-note content.
- Order Point-of-Sale material and assist with wine shows, promotional activities and event requirements.
- Prepare wine samples for export clients and coordinate information and materials with internal teams and designers.
- Conduct monthly stock takes, monitor stock levels and assist with stock-related administration.
- Prepare and process invoices and maintain accurate administrative records.
- Work independently on assigned responsibilities while collaborating across departments to keep operations running smoothly.
Manager / Sales Assistant - Wefix / Mobifix
(2015-01 - 2018-12)
Manager and Sales Assistant responsible for customer service, telephone and email support, stock management, order processing and office administration.
- Answered incoming telephone calls and assisted customers via telephone, email and in-store.
- Provided professional customer service, handled complaints and assisted with finding appropriate solutions.
- Ordered stock items, captured orders accurately on the system and monitored stock levels.
- Conducted monthly stock takes and maintained accurate stock records.
- Assisted the technical department with administrative and operational requirements.
- Maintained filing systems, customer documentation and general office administration.
- Compiled insurance letters and supporting documentation for customers.
- Supported the manager with daily store operations while working independently on assigned tasks and contributing to the wider team.
