National Sales Manager at Kerry Logistics (KLN Freight) (2024-01 – 2025-01)
Led and managed a national sales team with full accountability for new business development, customer retention, and competitive pricing strategy. Reason for leaving: relocation to Cape town and there was not an option to work for the company in Cape Town, additionally the
- Led and managed a national sales team of 6 Sales Executives across South Africa, with full accountability for new business development, customer retention, and competitive pricing strategy.
- Developed and executed national business plans and sales strategies aligned to company revenue and GP targets.
- Conducted structured one-on-one performance reviews with Sales Executives; identified training and development needs to drive team effectiveness.
- Drove new business acquisition through lead generation, prospecting, cold calling, client proposals, and account onboarding.
- Managed rate procurement, pricing approvals, multi-modal estimates and proposals across Air, Sea, and Road.
- Delivered weekly and monthly sales performance reports to the Managing Director on pipeline, GP, and activity metrics.
- Maintained CRM integrity: prospect updates, opportunity tracking, activity logging, and target management.
- Year 1 target: 1.5x CTC (pro rata). Year 2+ target: 2.5x CTC.
Business Development Executive & Trade Lane Manager – India & Netherlands at Kintetsu Worldwide Express (KWE) (2021-08 – 2023-12)
- Drove new business sales through proactive prospecting and client-focused solution finding, consistently meeting monthly targets of 2x cost to company.
- Represented the company at a sales level; developed tailored logistics solutions for new and potential customers and completed tenders for pipeline opportunities as required.
- Managed SOP implementation for all newly signed business accounts; supported the debtors team with outstanding money collections across the client portfolio.
- Led Trade Lane Development for India and Netherlands: negotiated competitive carrier rates, generated qualified leads, and supplied regional sales teams across South Africa with targeted prospects.
- Conducted monthly strategic meetings with India and Netherlands lane counterparts to develop solutions, identify potential customers, and maintain up-to-date Trade Packs for both lanes.
- Maintained and grew existing business on assigned trade lanes through structured CRM management and ongoing customer engagement.
- Prepared monthly national management reports detailing GP per customer, per region, per sales person, and per posting code in clear, presentable format for senior leadership.
Strategic Account Manager at Hellmann Worldwide Logistics (2019-12 – 2021-09)
- Conducted in-depth supply chain analysis to identify and action improvement opportunities across global key accounts.
- Managed SOPs across Air, Ocean, and Contract Logistics; configured clients in Hellmann IT systems for full operational visibility, track & trace, and KPI reporting.
- Scheduled and managed quarterly customer review meetings; prepared presentations for Monthly/Quarterly/Annual management reviews.
- Identified upsell and cross-sell opportunities within existing accounts; collaborated with BPM & Quality teams on new reporting requirements.
Customer Service Executive at Kintetsu Worldwide Express (KWE) (2017-04 – 2019-11)
- Managed tier 1 key accounts; responsible for customer relationship retention and revenue growth within existing client base.
- Set up SOP and KPI reporting templates; negotiated competitive rates with suppliers.
- Managed full debtor status for client portfolio and provided regular activity reporting to senior management.
Customer Relationship Manager at ShipShape (2016-07 – 2017-03)
- Managed client onboarding, SOP establishment, and software training for freight forwarding clients.
- Audited active accounts; presented customer change requests directly to the development team and system architect.
- Planned and implemented annual training conferences across SA regions to communicate software changes and best practices.
Strategic Account Manager & Freight Desk Manager at Hellmann Worldwide Logistics (2014-04 – 2016-08)
- Strategic Account Manager: supply chain analysis, KPI monitoring, and SOP reviews across Air, Ocean, and Contract Logistics.
- Sales Support for MD: multi-modal estimates, rate procurement, tender collation and submission, and customer meeting representation.
- Freight Desk Manager (May–Oct 2014): managed estimates department with 2 direct reports; responsible for tender management and monthly reporting.
- Gained Airfreight Imports operational experience from de-grouping through to customs clearance and delivery.
Customer Relationship Manager & Sales Support Lead at SAEL – Division of SDV JHB (2012-01 – 2014-05)
- Managed l tier 1 key accounts; set up SOP/KPI templates and developed additional revenue within existing client base.
- Volunteered to lead the estimates, sales support, and tender team during a critical company restructuring and merger period.
- Sales Support: multi-modal estimates, global tender management, rate procurement, and SOP implementation.
Clearing Controller at Micor – A Division of Super Group (2009-09 – 2011-12)
- Managed customs clearance, vessel arrival validation, daily tracking reports, and delivery coordination.
- Responsible for invoicing, query resolution, and 3rd-party supplier management; consistently met targeted KPI and SOP deadlines.
