Lavender Tshuma

Highly organised and customer-focused administrative professional with a Bachelor's Degree in Hospitality and Tourism, Business Administration Diploma, and City & Guilds Secretarial qualification. Experienced in reception, reservations, customer service, office administration, scheduling, data entry, correspondence and maintaining accurate records. Currently working in a reservations environment, with proven ability to coordinate bookings, manage enquiries, communicate with clients and colleagues, and handle multiple priorities in a fast-paced professional setting.

Proficient in Microsoft Office, Google Workspace, CRM and reservation systems, with strong communication, attention to detail and problem-solving abilities. Seeking an Office Administrator / Administrative Assistant position where I can apply my administrative, organisational and customer service expertise to support efficient daily operations.

Reservationist - Cresta Hotels - Bulawayo, Zimbabwe

(2023-11)

Manage hotel reservations and provide professional assistance to guests and corporate clients.

• Handle telephone calls, emails and booking enquiries promptly and professionally.
• Coordinate room bookings, amendments, cancellations and special requests.
• Maintain accurate guest and reservation information while ensuring confidentiality.
• Liaise with hotel departments to ensure guest requirements and requests are communicated effectively.
• Coordinate travel-related arrangements and provide clients with relevant booking information.
• Manage multiple enquiries and priorities while maintaining a high level of accuracy.
• Follow up on outstanding requests and ensure that commitments are actioned within required timelines.
• Maintain professional relationships with guests, corporate clients, travel agents and internal stakeholders.
• Resolve booking-related issues using sound judgement and problem-solving skills.
• Support smooth daily operations through effective communication, organisation and attention to detail.

Receptionist / Cashier - Cresta Hotel - Bulawayo, Zimbabwe

(2019-08 - 2023-11)

• Welcomed and assisted guests in a professional and courteous manner.
• Managed telephone calls, guest enquiries and front-office correspondence.
• Handled administrative duties, payments and relevant documentation accurately.
• Coordinated with different departments to address guest requirements.
• Maintained accurate records and ensured information was communicated to the relevant personnel.
• Assisted with guest complaints and enquiries while maintaining professionalism and discretion.
• Worked effectively under pressure while managing several responsibilities simultaneously.

Receptionist / cashier - Edgar Stores - Bulawayo

• Provided front-desk and customer service support in a busy retail environment.
• Handled customer enquiries and telephone communications.
• Processed transactions accurately and maintained relevant records.
• Assisted with general administrative and clerical duties.
• Maintained professional relationships with customers and colleagues.
• Demonstrated reliability, attention to detail and strong organisational skills.

Bachelor's Degree - Hospitality and Tourism - Cyprus International University (2013 - 2016)

Diploma - Business Administration - Girls College Bulawayo (2010 - 2011)

City & Guilds Certificate - Secretarial Studies - Girls College Bulawayo (2010 - 2011)