Lawrence Sibara

Tech-savvy IT professional with a diploma in network management and a solid background in demanding operational environments. Proficient in data management and specialized software, including World Tracer Desktop, with a commitment to industry compliance. Strong track record in troubleshooting technical problems and working with diverse teams to ensure efficient service delivery. Committed to maintaining data integrity and pursuing continuous improvement in the IT field.

Baggage Service Agent - Menzies Aviation Group - Johannesburg, South Africa

(2025-01)

• Utilize World Tracer Desktop for accurate tracking, data management, and resolution of complex inquiries.
• Maintain precise records of all transactions in strict compliance with company procedures and industry standards.
• Conduct regular inventory audits to ensure accurate and up-to-date documentation of assets.
• Coordinate with airport partners and ground handling teams to ensure efficient service delivery and problem resolution.
• Deliver high-quality, customer-focused service while managing technical and operational challenges in a high-pressure environment.

Customer Service Agent - Menzies Aviation Group - Johannesburg, South Africa

(2024-02 - 2025-01)

• Managed complex boarding processes and conducted critical document checks to ensure operational compliance and security.
• Resolved baggage-related issues in coordination with ground operations, demonstrating strong troubleshooting skills.
• Provided timely updates during disruptions, utilizing effective communication to maintain service excellence.
• Adhered to safety, security, and operational procedures in line with corporate and aviation standards.

Diploma - IT: Network Management - IIE Rosebank College (2024)