Leah Chirwa

Results-driven customer service professional with experience in debt collections, customer support, and administrative assistance. She has a strong background in handling customer queries, negotiating payment plans, and providing technical support. Leah's skills include written and verbal communication, CRM, time management, problem-solving, and leadership.

Debt collections (soft collections) at Nutun (2023-01 – 2024-12)

SnapFinance – Customer Support / Soft Collections

• Assisted customers with payment options and account queries with a balance of empathy and firmness
• Handled soft collections and educated clients on payment solutions
• Negotiating payment plans that suit the customer's financial situation
• Providing account information and explaining outstanding balances clearly
• Maintaining accurate records of all communications and agreements
• Following up regularly to ensure agreed payments are made
• Escalating cases to senior agents if accounts remain unpaid after several attempts
• Complying with regulations and maintaining professionalism at all times

Recruiter at Global CNO (2022-01 – 2022-12)

Global CNO – HR & Support Representative

• Supported job applicants with recruitment queries and process navigation
• Assisted with onboarding, application follow-up, and candidate support

College Radio Presenter at Ekurhuleni East College (2025-01 – Present)

• Content Production: Developed and presented weekly 10-minute radio segments covering youth culture, current affairs student
• Live On-Air Presentation: Delivered live broadcasts with clear diction, professional tone, and audience engagement through call-ins and WhatsApp interactions
• Interviewing Skills: Conducted on-air interviews with students, lecturers, preparing questions and managing live conversations
• Team Collaboration: Worked with a 5-person production team to plan show schedules, meet deadlines, and maintain consistent programming
• Digital Engagement: Promoted shows via social media and campus channels, growing listenership

Technical support at Johannesburg Cochlear Implant Center (2021-08 – 2022-01)

Private Hospital - Admin & Technical Assistant (Cochlear Devices)

• Provided technical support to patients using cochlear hearing devices
• Rebooted, paired, and troubleshot device-related problems
• Maintained patient records and supported medical admin operations

Welding Assistant at Juma Tig and Mig (2020-09 – 2021-07)

National Diploma in Mechanical Engineering N4 and N5 – Ekurhuleni East College Daveyton (2025)

National Senior Certificate – T.H.S Langlaagte (2019)