Leandi Louw

I am a young hospitality enthusiast with a passion for front of house management. I have experience in the financial aspect of management in the industry as well as guest services. I am a quick learner and have excellent working knowledge of all MS Office packages. I have excellent knowledge of social media management and marketing as well as a mastery of Facebook, Instagram and TikTok business platforms.

Kleine Constantia 5 Star Guest House – January 2022- 15 November 2022

Guest House Manager

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Financial statements for Guest House

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Social media posts and images

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Bookings online and in person

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Inspecting rooms and premises

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Manager of 7 staff members

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Staff schedules and time keeping

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Ensuring efficient communication with staff as well as clients

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Ordering amenities and grocery shopping

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POPI Act scanning and filing

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Diary keeping

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Assisting events manager with planning, preparation, and execution of events as well as communicating with clients regarding their ideas and executing the same.

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Working alongside the Tourism Grading Council of South Africa to maintain 5 star gradings.

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Attending HR training to ensure quality staff management

• FinFix Shared Services- October 2022- January 2024

Payments Administrator

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Payment recons of defaulted accounts

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Administrative duties including the sending and filing of default notices.

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Communication with clients regarding defaulted accounts

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Maintaining a client orientated focus and ensuring customer satisfaction

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Direct communication with management regarding payment arrangements and the termination of accounts

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Reaching key performance indicators and targets set by management team

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Staying up to date with NCR regulations and applying the knowledge obtained from training when communicating with clients and issuing documents.

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Drafting and issuing of invoices for outstanding fees

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Actioning and calculating incoming payments in order to distribute funds correctly (API’s)

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Collection of unpaid premiums and fees

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Attending courses and training in order to ensure quality performance.

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Delivering quality performance under high-demand, fast paced circumstances.

Currently studying Bachelor of Arts in Communication Sciences focusing on media and business management.