Leanmore Swela

Campaign - Corpay, L.O.B - NALP. Systems utilised - sales force, mdui, ifleet and bill trust.

Customer Service Agent - MCI-Cape Town - Cape Town, Western Cape

(2025-08)

Campaign - Corpay, L.O.B - NALP. Systems utilised - sales force, mdui, ifleet and bill trust.

• Assisting account administrators with their accounts from card not working, taking payments, guiding them through their online account updating account information as well as ordering new cards

Debt Review Sales Agent - National Debt Consultant-Cape Town - Cape Town, Western Cape

(2024-03 - 2024-10)

• Lead Conversion & Outbound Calling: Managing between 100-300 outbound calls from promising leads provided by the company
• Financial Assessment: Analysing a client's income, monthly expenses, and total debt obligations.
• Eligibility Determination: Determining if a consumer is legally "over-indebted" according to NCA criteria.

Sales Consultant - The North Face-Cape Town - Cape Town, Western Cape

(2023-12 - 2024-04)

Sales person - 2023 (5 months). I was assisting customers in finding the best product suited for their budget. Providing information about different products, handling sales transaction and contributing to the store overall customer experience

Shift Manager - Steelies-Cape Town - Cape Town, Western Cape

(2020-12 - 2023-04)

Manager (3 years). I was overseeing the daily operations of the establishment, while ensuring smooth service and customer satisfaction and adherence to company policy. I was managing the staff and handling inventory while adhering to health and safety regulations. I was also responsible for ordering stock and cash handling

ALOE HIGH SCHOOL