Lebogang

I am a results-driven Administrator, Receptionist and Data capture with a background in financial and management assistance. My educational foundation, coupled with practical experience, equips me with a strong understanding of financial processes, client's relation, Patient knowledge and customer relations within the realm of any professional organization and hospital. I am dedicated to continuous learning and professional development, staying updated on new software developments, business standards, and industry best practices.

I seek opportunities to expand my skills and knowledge to benefit both my career and the organizations I serve. In summary, my experience positions me as a capable and versatile person. I am enthusiastic about contributing my skills and expertise to organizations in need of proficient administrative support.

Receptionist at Wits Donald Gordon Medical Centre (2025-09 – Present)

• Answering the telephone in a professional manner.
• Greeting patients in a friendly manner and addressing them politely.
• Adhering to the standards of patient confidentiality following ethical and legal standards, including respecting patient confidentiality and prioritizing patient safety and well-being.
• Schedule, confirm, and reschedule appointments for the doctor and Make reminder calls to patients for upcoming appointments.
• Managing patient health records and medical forms.
• Manage patient records, update information, and maintain confidentiality. Handle medical forms and documents and perform general administrative duties.
• Collect co-pays and payments, assisting with insurance verification and claims, and handling billing inquiries.
• Maintain the cleanliness and organization of the reception area.

Receptionist at Sizakala Family and Occupational Health Clinic (2023-02 – 2024-12)

Reason for leaving: Retrenched

• Greeting, assisting and welcoming patients warmly, checking them in for appointments, and directing them to the appropriate areas.
• Managing Appointments schedule, reschedule, and cancel patient appointments effectively, ensuring optimal use of clinic resources.
• Monitor service quality and customer satisfaction, seeking feedback and addressing issues promptly.
• Provide administrative support to the doctors and nurses as needed.
• Building and maintaining positive relationships with customers, addressing their inquiries and concerns professionally
• Communicate any delays or changes in schedules as needed.
• Maintain accurate and up-to-date patient records, including medical history, test results, diagnoses, and treatment plans.
• Document all findings, treatments, and patient interactions in compliance with legal and ethical standards.

Office Administrator at Yellotec Technical Services (2021-03 – 2022-02)

Reason for leaving: Contract ended.

• Managing the day-to-day administrative functions of the office, such as handling phone calls, emails, and mail.
• Maintaining a well-organized and efficient office environment.
• Scheduling appointments, meetings, and conference calls for employees and managers.
• Coordinate meeting room bookings and equipment setup as needed.
• Organize and maintain physical and electronic documents, records, and files using SAP.
• Ensure confidentiality and security of sensitive information.
• Draft, edit, and proofread various types of correspondence, including letters, memos, and reports.
• Distribute internal and external communications as necessary.
• Monitoring office supplies and equipment inventory.
• Place orders for supplies and coordinate equipment maintenance and repairs.
• Maintain and update filing systems, including both physical and electronic records.
• Ensure that administrative processes and procedures are followed consistently.
• Act as a central point of contact for internal and external inquiries.
• Reconciliation of source documents, receipts and accounts.

Volunteer Assistant at Dr Johan Jurgens (2020-01 – 2020-12)

• Data Capture
• Assisting with typing assignments
• Capturing student data
• Typing out correspondence letters
• Answering the telephone and transferring it to the relevant person
• Photocopying and scanning documents
• Filing of all source documents including invoices, delivery notes and Purchase orders.

Degree in Human Resource Management – Unknown

Senior Certificate – Dr Johan Jurgens High School (2019)