Sales agent
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2 years experience in a call center, Team leader, assistant trainer, queue management, peer to peer coaching.
International customer service agent/Team lead/Assistant trainer
06/12/2021 - To date
Working with more than 300 golf courses in America, answering calls and assisting clients to resee golf Tee times.
Helping with canceling golf tee times for customers.
Assisting with Tee time related queries in cancelations.
Targeted assessments based on Operational Requirements
Address and discuss issues and proposed solutions with
Conduct peer to peer coaching sessions based on call obseations.
Assist with nesting/incubation of new recruits.
Queue management – ensure staffng effciency and ensure agents take break times as scheduled.
Flag any agents with system challenges WFM.
Request Supevisors to IT tickets for affected users Assist agents with complex queries as requested
2015
