Lebogang Mashigo

Dedicated and detail-oriented Human Resources Assistant with over 4 years of experience. Skilled in human resources administration, recruitment, compliance, employee relations, and office administration, with proven expertise in data capturing, contract drafting, negotiations, and problem-solving. Experienced in maintaining professional communication with employees, external clients, and members of the public, demonstrating strong telephone etiquette and interpersonal skills.

Can work alone and in a team, self driven and organised. Proficient in the SAGE VIP Payroll Professional system and Viventium, including weekly/ biweekly processing of employee hours and payslips, as well as advanced use of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). Recognised for going beyond core HR responsibilities by successfully administering B-BBEE compliance for two consecutive years, contributing to the company securing valuable compliance points and achieving Level 3 certification.

Strong ability to multitask, maintain professionalism under pressure, and support organisational objectives effectively.

HR & Compliance Assistant at Blue Gems Aba Therapy (2026-03 – Present)

I work 3:00pm to 23:00pm EST in the office. The company provides therapy for autistic children. My role is to be an assistant to the HR director and Compliance director in managing the registered behavioural therapist. Report to the HR & Compliance directors and generalists.

• recruitment
• administer employee verification letters
• payroll support
• background checks on potential employees
• working with different states; Georgia, North Carolina, MaryLand, Missouri, Nebraska, Masseschuttes, Utah
• benefits administration
• compliance of qualifications of behaviour therapists and BCBA
• administer training modules for therapists that need more training
• Administer employee audits
• make sure they acquire their certificates in due time, make sure they are renewed before they expire

Human Resources Administrator at Cts-East pty ltd (2024-11 – 2026-01)

• Got a permanent contract and promoted
• B-BBEE administrator of the company two years in a row with level 3 certification
• Recruitment and hiring, chairing interviews or disputes between employees
• Telephonically and physically check on employees about their well-being and overall health during working hours and after, had a work phone for after-hours situations
• Confidentially kept record of all employees health issues especially chronic and next of kin details
• Oversee filing systems and data capturing of all HR processes
• Administer payroll duties for weekly paid employees on payroll professional SAGE VIP
• Collaborate with the finance department to ensure all payments are made on time and fix any errors in time
• Print out hours of employees and process pay slips of over 60 employees
• Effectively liaised between senior management and employees to manage and maintain a good working relationship
• Ensured compliance of company directives, regulatory concerns and health and safety protocols
• Planned company events and charity work
• Ensured all staff members are in computer training and other short courses provided free by the companies agent
• Overall hands on and went the extra mile even with things that are not a part of my department

Human Resources Assistant at Cts-East pty ltd (2024-04 – 2024-10)

On a fixed term contract after being intern in the same position.

• Data capturing and handling of files
• Assist in recruitment processes and coordinating interviews
• Address employee queries and assist with leave applications
• Support the implementation of HR policies and procedures ensuring performance management
• Maintain employee records ensuring confidentiality and compliance with Labour law
• Collaborate with finance department tom maintain accurate payroll records and timesheets
• Assist in resolving payroll errors and ensure timely payroll processing
• Telephone etiquette; between myself and employees and citizens looking for employment as well as clients
• Schedule meetings and appointments
• B-BBEE administrator of the company

Human Resources Intern at Cts-East pty ltd (2023-03 – 2024-03)

• Data capturing
• Administrative filing
• Assistant to various departments

Medical Records Retriever at Intelli-BPO (Parameds campaign) (2022-11 – 2023-03)

• CALL CENTRE ENVIRONMENT (EST)
• WORKED WITH AMERICAN CLIENTELE AND THEIR MEDICAL PROVIDERS, HEALTH INSURERS & RETIREMENT HOMES
• EFFECTIVELY AND FLUENTLY SPEAK ON THE PHONE WHILE TYPING OUT REPORTS THAT WILL BE EMAILED OR FAXED IMMEDIATELY AFTER THE PHONE CALL BETWEEN THE MEDICAL PROVIDER AND I
• FOLLOW UP DAILY ON PREVIOUS CALLS LAUNCHED
• REACH A TARGET FOR THE NIGHT AND EXCEED OVER THE TARGET

Educational Assistant at Laerskool Dalview (2021-08 – 2022-08)

• ADMINISTRATE IN THE SCHOOLS RECEPTION AREA
• COMMUNICATION LANGUAGE WAS AFRIKAANS
• DAILY DUTY OF DATA CAPTURING OF STUDENT AND TEACHER STATS
• FILL IN FOR THE RECEPTIONIST ON HER OFF DAYS
• PRINT OUT PAYROLL DOCUMENTS FOR OUR DEPARTMENT
• HANDLE THE ROUTINE DUTIES FOR EVERY TEACHER ASSISTANT
• STAND IN FOR ABSENT TEACHERS TO REGULATE ORDER IN CLASSROOMS

Bachelor of Arts (Law) Degree in Law, Psychology & Philosophy – St Augustine College of South Africa

Matric/ Grade 12 in Accounting, Business Studies, Economics, English HL, Afrikaans FAL, Maths Lit, L.O – Johannesburg Polytech Institute