Lebogang Mphago

An adaptable and resilient professional with background in customer service and business development, eager to embark on a career as Emirates Cabin Crew. Possesses a BA in communication Science and experience in high volume customer interactions. CRM management, and relationship building. Proven ability to meet exceptional service excellence. Ready to represent Emirates with professionalism and contribution to outstanding inflight experience for passengers.

Tender and Contract Administrator - Tsalach Engineering Facilities Management

(2021-09 - 2023-10)

• Orchestrated multiple opportunity pipeline concurrently, coordinating diverse internal and external stakeholders.
• Authored compelling proposals and tender submission, precisely tailored to meet specific clients requirements
• Administered and maintained comprehensive records, tracking systems, and documentation with exceptional accuracy.
• Cultivated and nurtured professional relationships with key clients, suppliers and decision-makers.
• Operated effectively within deadline-driven environments, demonstrating strong organisational skills and consistent follow-through.

Junior Business Development Associate - Blu Lever Education

(2021-05 - 2021-09)

• Investigated potential prospects and complied targeted client databases.
• Executed outbound prospecting campaign and initiated cold outreach activities.
• Assessed and qualified incoming leads, managing follow up processes throughout the sales cycle.
• Leveraged Salesforce CRM to meticulously track pipeline activity and maintain prospect records.
• Partnered with delivery teams to ensure seamless alignment between client expectations and service provision.

Customer Service Agent — Airline Industry - South African Airways

(2015-08 - 2019-09)

• Handled high-volume inbound customer interactions, consistently meeting performance targets.
• Met Key Performance Indicator (KPI) requirements reliably within a structured, target-oriented framework.
• Established robust customer rapport through effective problem-solving and commitment to service excellence.
• Utilised CRM systems to document interactions and maintain precise customer data.
• Cultivated resilience, honed communication skills, and developed a professional approach to handling objections.

BA - Communication Science - University of South Africa (UNISA)

National Certificate - IT Systems Development - Umuzi Academy

National Diploma - Media Studies - Boston Media House