Lee-Ann Bagnall

Qualified Basic Pharmacist Assistant with 10+ years of experience across pharmacy operations, stock control, credit returns, quarantine stock, healthcare administration, customer service and appointment setting. Experienced in maintaining accurate inventory, investigating discrepancies, processing returns and credit documentation, auditing billing, and handling confidential patient and pharmaceutical information. Strong working knowledge of CRM, Clinic Manager, Melopharm and Delta II WMS.

Recognized for accuracy, reliability, calm problem-solving, SOP compliance and target-focused customer service. Fluent in English and Afrikaans.

Pharmacy Stock Controller (Contract) at MELOMED HOSPITAL (2025-01 – 2026-01)

• Maintained ward stock levels and liaised with doctors regarding stock preferences.
• Loaded stock codes on Clinic Manager and Melopharm; billed and audited charge sheets daily.
• Performed daily cycle counts, prepared holding reports, resolved discrepancies and compiled weekly reports.

Admin Clerk & Appointment Setter at City of Cape Town – Manenberg Clinic (2024-06 – 2024-12)

• Logged new and rescheduled appointments and managed the booking system accurately.
• Handled patient queries, checked attendance registers and supported clinic procedures.
• Performed data capturing, reception, filing, email correspondence and archiving of patient folders.

Pharmacist Assistant Basic (Temp/Contract) at Medipost via Immploy (2023-01 – 2024-06)

• Processed chronic dispensing orders for government facilities with manual picking verification.
• Replenished bins and scanned returned stock to the correct locations.

Customer Service Representative at TTEC (2022-01 – 2022-12)

• Resolved customer tickets, followed up outstanding cases and completed outbound calls.
• Exceeded performance targets while liaising with clients and logistics teams.

Credit Returns Clerk & Quarantine Stock Assistant at Alpha Pharm (2020-01 – 2021-12)

• Received and checked client returns on CRM, handled credit queries, and printed/forwarded credit notes.
• Controlled rejected stock, separated items into cages, and maintained accurate filing and document safekeeping.
• Quarantined damaged and expired stock according to SOP; recorded, processed and disposed of stock correctly.
• Managed PODs, supplier collections and supporting documentation accurately.
• Telesales (3 months): Conducted outbound calls to pharmacy clients, promoted products, captured orders in CRM and met sales targets.

Stock Controller / Picking Team Leader at DSV Healthcare (2016-01 – 2021-06)

• Led the picking area as team leader, fine-checked medicines and removed damaged stock daily using Delta II WMS.
• Investigated frozen stock, performed cyclical counts and communicated with clients to resolve stock matters.

Admin Clerk / Data Capturer at City of Cape Town EPWP & CFS (2010-01 – 2015-12)

• Handled reception, switchboard, confidential records, filing, typing and meeting minutes.
• Captured telephone and mail orders and provided customer liaison and general administrative support.

Qualified Basic Pharmacist Assistant – SBuys Academy (2019-01 – 2021-12)

Supervisory Development Programme (SDP) – DSV Healthcare

Communications Training – DSV Healthcare

Community Development, Digital Media & Leadership – RLabs Academy

Peer Coaching & Skills Development – RLabs Academy