IT Procurement Administrator at AFGRI GROUP (2018-10 – 2025-02)
- Responsible for all procurement of all IT hardware and accessories that is being facilitated by and for the IT Team.
- Responsible for asset management.
- Delivering excellent service levels to the IT client base around IT procurement, handling the full procurement process from requisition to invoice.
- Ensuring high levels of customer satisfaction throughout this process. Responsible for timeous process of all IT procurement requests, from clients and internal requests, ensuring business processes and financial governance is always followed.
- Single point of reference for client orders from request through to delivery and successful implementation.
- Monitoring and managing all IT assets by collecting financial, contractual and asset information in a central system for the purpose of managing the lifecycle of IT assets.
- Ensuring that asset installations, movements, deletions, redeployments are updated across all databases/systems, ensuring cost effective usage of all IT assets.
- Experience working in SAP and ERP systems.
- Management of customer queries and orders (local and international), with the goal of increasing customer satisfaction.
- Respond to customer queries with commercial clarifications as AFGRI is an agricultural organization.
- Relevant credit checks and delivery dates and if applicable, external supplier availability and this task was a team effort in conjunction with finance department in respect of credit limits, guarantees etc.
- Customer orders captured on ERP system with all relevant information.
- Order capturing, confirmation for orders, order delivery dates etc. communicated with customers including any delays.
IT Procurement Specialist/Senior Internal Sales Support at BYTES TECHNOLOGY GROUP DIV ALTRON GROUP (2008-02 – 2018-09)
- Receiving requests for IT Hardware/Software requests via email/telephonic i.e. Laptops, Desktop, Servers & Storage Services, upselling when necessary.
- Preparing quotes and orders for all Sales Account Managers/Bytes Outsource Customers, depending on needs of the company.
- Dealing with Suppliers/vendors. Price negotiation, better pricing depending on order value.
- Preparing purchase order after receiving customer PA. Making sure delivery/SLA are met.
- Preparing the Supplier Invoice and making sure the customer Invoice is received timeously.
- Revenue generating and cost saving. Order tracking and management. Assisting with Tenders when required.
Senior Internal Sales Administrator at AXIZ WORKGROUP (PTY) LTD (2005-06 – 2007-12)
- Assisting with preparing IT quotes/sales support.
- Selling/communicating with customers.
- Preparing orders making sure SLA's are met.
- Achieving Revenue and GP targets are achieved. Dealing with various Vendors HP/Dell/Cisco/Lenovo etc.
- Loading deals to receive discounted prices.
Direct Sales Administrator at HI-PERFORMANCE SYSTEMS/HEWLETT PACKARD SA (1996-05 – 2004-11)
- Receiving customer requests via email, supporting Sales Account Managers.
- Dealing with HP Direct customers.
- Quoting on all HP Products laptops, computers, printers, monitors, scanners, servers.
- Preparing customer quotes within the specified turnaround time.
- Receiving customer purchase orders and processing orders via the HP Direct model.
- Following up and making sure SLA's are met.
- Preparing Invoices liaising with finance.
