Lee-Ann Heyns

Lee-Ann is a highly experienced and versatile customer service, sales, administration, and operations professional with almost 20 years of proven success across retail, office automation, customer relations, marketing, and management environments. Throughout her career, she has demonstrated a strong ability to build meaningful client relationships, drive sales growth, manage operations, and lead teams to achieve exceptional results. Starting her career in a receptionist role, Lee-Ann's dedication, work ethic, and natural leadership abilities saw her progress through sales positions into senior management, ultimately overseeing a team of 20 staff members and managing all aspects of a successful retail operation.

She is recognised for her strong communication skills, customer-centric approach, organisational abilities, and commitment to delivering outstanding service. In addition to her management and sales experience, Lee-Ann has recently gained exposure to the travel, tourism, and property sectors through marketing and administrative support for international guest accommodation establishments, further broadening her skillset and career opportunities. Professional, personable, and highly adaptable, Lee-Ann thrives in client-facing environments and enjoys building lasting relationships with people from all walks of life.

She is now seeking a new opportunity where she can utilise her extensive experience in customer service, sales, administration, tourism, hospitality, or operational support while continuing to contribute positively to business growth and client satisfaction.

Marketing & Administrative Assistant - Africa Complete

(2026-06)

• Assisting with the marketing and promotion of property accommodation and local operators to international markets.
• Conducting email marketing campaigns targeting prospective overseas.
• Assisting with property listings and promotional content.
• Providing administrative support to tourism and accommodation operations.
• Maintaining databases and Tour operator information records.
• Supporting local tourism initiatives and destination marketing activities.
• Liaising with prospective tour operators and providing information.
• Performing general office administration and coordination duties.

Stationery Shop Manager - Daisy Business Solutions

(2021-02 - 2026-05)

• Managed all day-to-day store operations, ensuring efficient and profitable business performance.
• Led, coached, trained, and supervised a team of 5 employees.
• Conducted staff scheduling, performance management, and disciplinary processes.
• Oversaw procurement, stock ordering, receiving, inventory control, and monthly stock takes.
• Managed store budgets, operational expenses, and loss prevention measures.
• Ensured exceptional customer service standards and resolved escalated customer concerns.
• Implemented sales strategies, promotions, and upselling initiatives to maximise revenue.
• Maintained supplier relationships and coordinated stock replenishment.
• Monitored sales performance and implemented corrective action where necessary.
• Managed all administrative, reporting, and operational requirements.
• Ensured compliance with company policies and procedures.

Sales Consultant - Daisy Business Solutions

(2007-08 - 2021-02)

• Developed and maintained strong relationships with new and existing clients.
• Generated new business through networking, prospecting, referrals, and client visits.
• Prepared quotations, proposals, and sales presentations.
• Managed the full sales cycle from lead generation through to after-sales support.
• Conducted customer needs analyses and recommended suitable solutions.
• Processed customer orders and monitored fulfilment.
• Managed account queries and assisted with collections where required.
• Maintained CRM records and sales pipeline activities.
• Delivered exceptional customer service to ensure long-term client retention.

Receptionist - Daisy Business Solutions

(2007-01 - 2007-08)

• Managed a busy switchboard and front-office reception area.
• Welcomed clients and visitors professionally.
• Assisted with customer enquiries and administrative support functions.
• Processed payments and performed daily banking duties.
• Maintained customer records and database information.
• Coordinated office correspondence, filing, and document management.
• Assisted various departments with administrative tasks.

Sales Assistant - Jeep Clothing | Garden Route Mall

(2006-01 - 2006-11)

• Assisted customers with product selection and purchasing decisions.
• Achieved sales targets through proactive customer engagement.
• Maintained visual merchandising and store presentation standards.
• Processed transactions and handled cash-up procedures.
• Managed stock replenishment and inventory organisation.
• Assisted with promotional campaigns and sales events.

Brand Ambassador | Promoter - Various Brands | FNB, Nissan, Brandhouse

(2005-01 - 2010-12)