Lee-Ann Berlin

I have a friendly and approachable personality with a genuine openness to new experiences and a strong willingness to learn and grow. I value meaningful relationships and am family-oriented, believing that spending quality time with loved ones is one of life's greatest rewards. I have a deep appreciation for the outdoors and enjoy exploring nature, whether it's discovering new places, hiking scenic trails, or simply taking in the beauty of the natural world.

I embrace opportunities for personal growth, adventure, and creating lasting memories while maintaining a positive outlook on life.

Customer Success Team Leader at Mecad Systems (2022-01 – Present)

• Managing customer accounts.
• Resolved complex customer enquiries, disputes and complaints.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Month end Sales feedback and reporting to National Sales Manager.
• Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
• Ensuring overall customer satisfaction with our Software and service we provided.

Reception/Office Administrator at Mecad Systems (2019-10 – 2022-01)

• Managing front desk
• Managing switch board
• Ordering of stationery and office equipment
• Dealing with suppliers.
• Managing Petty Cash.
• Updating staff documentations.
• General Administration tasks
• Generating Quotationsa and Invoices

Call Centre Reception/ Agent at Time Freight (2015-01 – 2019-10)

• Managing front desk
• Managing incoming and outgoing calls.
• Filing and general upkeeping of documents
• Meeting and greeting of walking clients
• Appointment booking scheduling
• Book deliveries and collections.
• Increased customer satisfaction by offering friendly, helpful and informative customer service.
• Handled and quickly resolved customer issues regarding collections and deliveries and customer service problems.

CASHIER / RECEPTION at Incredible Connection (2012-03 – 2015-01)

• Assisting Sales team with general admin tasks.
• Updating of Monthly Sales Income.
• Sending out Proforma Tax Invoice, Tax invoices
• Managing Training (payment queries and client registrations)
• Updating of Client Databases
• Office related queries
• Assist with company annual event planning and implementation (Annual Launch)
• Assisting the Customer Success dept.
• Processing of Transactions.
• Managing Switchboard
• Filing & General upkeeping off documents
• Emailing & Faxing

N4, N5 CERTIFICATE in Human Resource Management

FURTHER EDUCATION AND TRAINING CERTIFICATE in Human Resources Management and Practice Support – iCollege

FURTHER EDUCATION AND TRAINING CERTIFICATE in Human Resources Management – WEST COAST COLLEGE