Lehlogonolo Prince

Motivated QA Automation Engineer with 6+ years of experience in IT and engineering environments. Skilled in troubleshooting, system testing, root-cause analysis, and cloud technologies. Holds qualifications in Electrical Engineering, Computer Systems, Azure Cloud Computing, and Artificial Intelligence, with multiple Microsoft certifications and a strong passion for software quality assurance and test automation.

Test Automation & Application Specialist at MAN Automative South Africa (2024-03 – 2026-10)

• Served as the primary on-site IT and application support specialist, managing day-to-day IT operations and business-critical systems
• Provided application support, troubleshooting, and root-cause analysis for enterprise applications, end-user systems, and Microsoft 365 services.
• Troubleshot hardware, software, connectivity, Microsoft 365 and endpoint issues; managed user support, system configuration and account administration.
• Provided technical support for desktops, laptops, mobile devices, applications, email systems and network services, ensuring uptime and stability.
• Supported and managed Microsoft Intune device enrolment, migration and administration projects.
• Led and supported the migration of Zebra handheld scanners and mobile devices from SOTI to Intune.
• Coordinated with local and international IT teams, vendors and remote support teams to resolve incidents and implement solutions.

IoT Support Engineer at Nashua Central (2023-01 – 2024-03)

• Handled device telemetry for toner level tracking, page count reporting, predictive maintenance alerts and auto-replenishment of supplies.
• Rebooted and updated device firmware remotely.
• Checked MQTT and HTTP connectivity between devices and the cloud platform and verified firewall and port access.

Cyber Security & Ethical Hacking (Learnership) at Netcumpas (2022-01 – 2023-01)

• Studied core cybersecurity concepts, including network security, application security and information security principles.

Junior Rework Engineer at Altron bytes, Johannesburg (2019-01 – 2021-01)

• Diagnosed and resolved hardware and software issues; diagnosed, repaired, refurbished and tested Automated Teller Machines (ATMs).
• Followed electrostatic discharge (ESD) and workplace safety protocols.

Course in Artificial intelligence – University of Johannesburg (2021)

National Diploma in Electrical Engineering – University of Johannesburg (2016)

National Diploma in Operations Management – University of Johannesburg (2015)

National Senior Certificate (Matric) – Kaaifontein High School (2014)