Customer Service
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Dedicated and motivated second-year BA Law with Politics student seeking part-time employment in retail or personal assistance roles. Eager to gain practical experience, develop professional skills, and contribute effectively in a team environment. Friendly, reliable, and able to work well under pressure. Available after classes, weekends, and holidays.
Reservation Agent at Hoxton Hotel London (2025-03 – 2025-05)
Reservation Agent at Hoxton Edinburgh (2025-05 – Present)
I began my journey with The Hoxton at the Holborn property in London before transferring to The Hoxton Edinburgh to support the pre-opening of the new hotel. As a Reservations Agent, I am the first point of contact for guests, managing phone, email, and online enquiries with a warm and intuitive approach, turning interest into confirmed bookings, while using the cloud-based Opera PMS system to manage reservations efficiently. I take a proactive approach in recommending rooms, hotel facilities, and sharing local knowledge to help personalise each stay.
I also work closely with the Sales and Events team to support group bookings, ensuring all reservations are set up accurately with detailed notes, correct payment instructions, and that VIP or notable guests are appropriately flagged.
Receptionist at Summit Lodge Boutique Hotel (2023-06 – 2025-02)
I was responsible for greeting guests, assisting with their check in/checkout and ensure that the check list was completed before the end of my shift. Communicating with housekeeping any requests or issues from our guests. I was trained on using our cloud based reservation system Opera which allowed me to amend bookings and create new ones for guests.
Checking on our external booking sites such as Booking.com and Expedia and also making reservations to dine at the hotel restaurant and spa. I was working in Canada as part of a Working Holiday Visa.
Customer Experience Agent at Dope Snow and Montec (2019-09 – 2025-03)
I provided personalised support to customers across multiple channels, assisting with orders, returns, and product inquiries related to our ski and snowboarding apparel. I was responsible for delivering a seamless and positive customer experience, answering questions with clarity and enthusiasm, and resolving issues effectively. Working remotely, I used tools like Intercom, Zendesk, Slack, and Asana to stay connected with the team and ensure smooth communication between departments.
Receptionist at Myla and Davies Salon (2016-10 – 2019-09)
I looked after the hairdressers diaries, updating all clients information through our salons booking system; Phorest. The day to day administrative tasks were completed to ensure the smooth running of the salon. I would also assist with the salons stock takes and bi-weekly orders of products.
Receptionist at The Lord Byron Bay (2015-10 – 2016-09)
I was responsible for assisting guests their check in/checkout and ensure that the check list was completed before the end of my shift. I was trained on using the reservation system which allowed me to amend bookings and create new ones for guests. Checking on our external booking sites such as Booking.com and Expedia for any messages and ensuring that bookings on our external sites had been migrated over to our Hostelworld server.
Receptionist at Sofitel Hotel Queenstown (2013-11 – 2015-08)
I was responsible for assisting guests their check in/checkout and ensure that the check list was completed before the end of my shift. I was trained on using the reservation system which allowed me to amend bookings, create new reservations for guests and also book appointments for guests at the hotels Spa. Checking on our external booking sites such as Booking.com and Expedia for any messages and ensuring that bookings on our external sites had been migrated over to our booking system.
Communicating with housekeeping any requests or issues from guests.
Retail Senior Sales Associate at Dr Martens (2008-05 – 2013-09)
As a customer-focused team member, I assisted customers in finding the perfect fit for their Dr. Martens by leveraging my product knowledge and asking open-ended questions. I guided them through the care process for their new shoes to ensure longevity and satisfaction. Additionally, I supported management with daily administrative tasks and provided product training to new recruits. I also closely monitored personal and store KPIs to ensure we consistently met our targets
Bachelor of Arts in Law with Politics – North-West University
National Senior Certificate – Sunward Park High School (2023)
Primary Education – Sithobelumthetho Primary School
