Lehlohonolo Rabapane

Desktop Supports Assistant - City of Johannesburg (Hosi Technologies)

(2022-10)

Troubleshooting system, network problems, diagnosing and solving hardware or software faults.
Setting up new user's accounts, profiles and dealing with password issues (using Active Directory).
Monitoring and maintaining system and network.
Provide desktop pc, Laptop, printer, IT equipment and mobile device management (MDM) support for all user.
Setting up clients email on clients PC, Laptops and cellphones.
Documents know error for fast resolution.
Installing and configuring SIP VOIP telephone.
Installing applications and software (SAP, Endpoint Protection, Backup tools, Microsoft 365).
Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
Providing assistance in installation of other peripherals like printers, scanners, etc., Basic Network like local area network cables, network interface cards, wired.

End user support specialists - City of Johannesburg (GWB Technologies)

(2020-05 - 2022-09)

Responsible for second-level support, software installation, customer training and preventative maintenance in a large enterprise Windows network
Improvement of the Service quality and realization of internal processes.
Supporting global infrastructure rollouts and other IT projects.
Installation and configuration of clients via DSM (Computer support)
IT Assets Management / Procurement Management (Ivanti)
Monitor and maintenance of local network infrastructure
Monitor and maintenance of printer infrastructure
Identifying and logging potential IT problems. Prioritizing work in line with the appropriate service targets
Documenting methods and techniques to improve overall team performance.

End user support specialists (Intern) - City of Johannesburg

(2019-09 - 2020-04)

Provide first-level user, system, and application support.
Manage user accounts and permissions, ensuring access and security.
Offer basic network support for LAN/WAN, Wi-Fi, and VPN connectivity issues.
Liaise with service providers to troubleshoot and resolve performance issues.
Monitor application software and suggest improvements to management where needed.
Participate in IT projects, including software rollouts, upgrades, and migrations, assisting in testing and implementation phases.
Manage digital assets in collaboration with the finance department.
Handle requests for IT services, repairs, support, inquiries, or complaints.
Perform general administrative duties.
Manage the IT budget.

Desktop Supports Assistant (trainee) - Boston Business College

(2017-01 - 2019-06)

Troubleshooting system, network problems, diagnosing and solving hardware or software faults.
Setting up new user's accounts, profiles and dealing with password issues (using Active Directory).
Monitoring and maintaining system and network. Provide desktop pc, Laptop, printer, IT equipment support for all user.
Setting up clients email on clients PC, Laptops and cellphones.
Documents know error for fast resolution.
Installing and configuring SIP VOIP telephone. Installing applications and software (SAP, EndpointProtection, Backup tools, Microsoft 365).
Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc

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