Lelethu Alam

I am a friendly and outgoing person with a passion for sales and business. My experience has all been around these areas and I am currently looking to progress my career path in more challenging roles. I have excellent communication skills which enables me to build strong relationships with people and potential customers. Due to my excellent communication skills, I can convincingly present products and services to customers, driving sales and fostering long-term relationships.

Inbound Sales assistance - HGS - Cape Town

(2024-07 - 2025-02)

• Handled inbound calls from U.S.-based customers, providing professional customer service and sales support.
• Identified customer needs and recommended suitable utility products, including internet, gas, and electricity services.
• Upsold additional utility services by explaining product features, benefits, and promotional offers.
• Built rapport with customers to increase sales opportunities and improve customer satisfaction.
• Processed customer accounts, updated information, and accurately documented interactions in company systems.
• Met and exceeded individual sales targets while maintaining high-quality customer service standards.
• Resolved customer queries efficiently and ensured a positive customer experience throughout the sales process.
• Maintained compliance with company policies and client requirements during all customer interactions.

Business Process Outsourcing (BPO) Training - Force Learnership (NQ3) - Cape Town

(2024-06 - 2025-08)

• Managing inbound or outbound calls, resolving customer issues, and providing product information.
• Generating leads, promoting products, and conducting sales calls
• Converting leads into sales, upselling or cross-selling products
• Building relationships with customers, addressing concerns, and providing support.

Sales assistance and stockroom assistant controller - TFG Sportscence - Cape Town

(2023-05 - 2024-06)

• Assisting customers with purchases, answering questions, and resolving concerns.
• Providing product information, features, and benefits
• Meeting sale targets and contributing to team sale goals
• Staying up-to-date with product knowledge, features, and promotions
• Verifying shipment against purchase orders and delivery notes
• Inspecting goods for damages, discrepancies, or defects
• Reporting any issue or discrepancies to management
• Ensuring that the stockroom's organized, clean, and safe
• Maintaining a tidy and accessible storage system

Sales consultant - A DEBT REVIEW (ADR) - Cape Town

(2022-11 - 2023-04)

• Conducting financial assessments to determine client's debt obligations and financial solutions
• Explaining the benefits of debt review
• Assisting clients in completing debt review application.
• Communicating with creditors to negotiate reduced payments, interest rate or settlements.

Belhar Secondary School (2018-01 - 2022-12)