Inbound Sales assistance - HGS - Cape Town
(2024-07 - 2025-02)
- Handled inbound calls from U.S.-based customers, providing professional customer service and sales support.
- Identified customer needs and recommended suitable utility products, including internet, gas, and electricity services.
- Upsold additional utility services by explaining product features, benefits, and promotional offers.
- Built rapport with customers to increase sales opportunities and improve customer satisfaction.
- Processed customer accounts, updated information, and accurately documented interactions in company systems.
- Met and exceeded individual sales targets while maintaining high-quality customer service standards.
- Resolved customer queries efficiently and ensured a positive customer experience throughout the sales process.
- Maintained compliance with company policies and client requirements during all customer interactions.
Business Process Outsourcing (BPO) Training - Force Learnership (NQ3) - Cape Town
(2024-06 - 2025-08)
- Managing inbound or outbound calls, resolving customer issues, and providing product information.
- Generating leads, promoting products, and conducting sales calls
- Converting leads into sales, upselling or cross-selling products
- Building relationships with customers, addressing concerns, and providing support.
Sales assistance and stockroom assistant controller - TFG Sportscence - Cape Town
(2023-05 - 2024-06)
- Assisting customers with purchases, answering questions, and resolving concerns.
- Providing product information, features, and benefits
- Meeting sale targets and contributing to team sale goals
- Staying up-to-date with product knowledge, features, and promotions
- Verifying shipment against purchase orders and delivery notes
- Inspecting goods for damages, discrepancies, or defects
- Reporting any issue or discrepancies to management
- Ensuring that the stockroom's organized, clean, and safe
- Maintaining a tidy and accessible storage system
Sales consultant - A DEBT REVIEW (ADR) - Cape Town
(2022-11 - 2023-04)
- Conducting financial assessments to determine client's debt obligations and financial solutions
- Explaining the benefits of debt review
- Assisting clients in completing debt review application.
- Communicating with creditors to negotiate reduced payments, interest rate or settlements.
