Technical Support Agent
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I am an experienced IT and telecommunications professional with over 8 years of hands-on experience in technical support, network deployment, VoIP, and customer service. My background includes advanced technical support roles within ISP and telecom environments, solution deployment, on-site installations, and troubleshooting across data, voice, cloud, and networking technologies. I have strong customer-facing skills, a solid understanding of network infrastructure and hardware, and a proven ability to work under pressure while delivering reliable, high-quality service.
I completed my Matric in 2011 at Hoërskool Piet Retief. Since then, I have built my technical expertise through extensive hands-on industry experience in IT, telecommunications, networking, and systems support. My practical experience includes working with network infrastructure, VoIP systems, hardware installations, and enterprise support environments, allowing me to continuously develop and apply technical skills beyond formal education.
