Lerato Bredance

Experienced and purposeful Store Manager with a background in Business Management and a Human Resources Administration diploma. Proven record in team leadership, sales, and operational excellence. Skilled in customer service, staff development, and compliance management. Seeking new opportunities to contribute dynamic skills to a motivated team.

Store Manager at Bathu Swagg (2023-04 – Present)

• Handle customer complaints and ensure prompt resolution.
• Ensure compliance with regulations governing store operations.
• Recruit, train, and supervise staff to maintain a high-performing team.
• Conduct inventory management to optimise stock levels and minimise discrepancies.
• Provide exceptional customer service and address customer difficulties effectively.
• Implement health and safety measures to ensure a secure shopping environment.
• Maintain the sales environment, focusing on merchandise display and purchasing appeal.
• Develop and manage budgets to achieve financial goals.
• Organize sales and product demonstrations to boost customer engagement.
• Execute marketing plans to enhance brand visibility and attract customers.
• Conduct performance reviews and appraisals for staff development.
• Implement strategies for cost minimization and efficient resource utilisation.
• Create and manage employee schedules to ensure adequate staffing levels.
• Motivate and inspire staff to achieve their best performance.
• Facilitate employee development through training and skill-building initiatives.
• Oversee pricing strategies and control stock to optimize profitability.
• Open and close the store, ensuring a smooth transition and security protocols.
• Monitor inventory levels, place orders, and manage stock replenishment.
• Set and meet sales goals to drive business success.

Store Manager at Bathu Swagg (2022-10 – 2023-04)

• Handle customer complaints and ensure prompt resolution.
• Ensure compliance with regulations governing store operations.
• Recruit, train, and supervise staff to maintain a high-performing team.
• Conduct inventory management to optimise stock levels and minimise discrepancies.
• Provide exceptional customer service and address customer difficulties effectively.
• Implement health and safety measures to ensure a secure shopping environment.
• Maintain the sales environment, focusing on merchandise display and purchasing appeal.
• Develop and manage budgets to achieve financial goals.
• Organize sales and product demonstrations to boost customer engagement.
• Execute marketing plans to enhance brand visibility and attract customers.
• Conduct performance reviews and appraisals for staff development.
• Implement strategies for cost minimization and efficient resource utilisation.
• Create and manage employee schedules to ensure adequate staffing levels.
• Motivate and inspire staff to achieve their best performance.
• Facilitate employee development through training and skill-building initiatives.
• Oversee pricing strategies and control stock to optimize profitability.
• Open and close the store, ensuring a smooth transition and security protocols.
• Monitor inventory levels, place orders, and manage stock replenishment.
• Set and meet sales goals to drive business success.

Sales Assistant at Bathu Swagg (2019 – 2022)

• Led and motivated teams to achieve operational excellence and exceed performance targets.
• Welcomed and engaged with customers in a friendly and professional manner.
• Assisted customers in finding products and provided information about features and benefits.
• Ensured exceptional customer satisfaction by delivering outstanding sales service.
• Managed transactions efficiently and accurately at the cash register.
• Received and organized incoming stock to maintain optimal inventory levels.
• Maintained a clean and organized store environment to enhance the shopping experience.
• Proficiently managed point-of-sales (POS) processes, ensuring accuracy in transactions.
• Met sales goals by training, motivating, mentoring, and providing feedback to sales staff.
• Completed store administration and ensured compliance with policies and procedures.
• Maintained outstanding store condition and visual merchandising standards.
• Addressed and resolved issues arising from staff or customers.
• Set a shining example of good behaviour and high performance.

Front line Supervisor at Checkers (2016-02 – 2017-01)

• Led and motivated teams to achieve operational excellence and exceed performance targets.
• Enhanced customer experience through effective service delivery and problem resolution.
• Monitored and recorded employee productivity, implementing strategies to improve efficiency.
• Managed customer complaints with a focus on swift resolution and customer satisfaction.
• Conducted various administrative tasks to ensure smooth store operations.
• Supervised and guided staff, fostering a positive and collaborative

Grade 12 – MASIQHAKAZE SECONDARY SCHOOL (2011 – 2015)

Diploma in Business Management – DENVER TECHNICAL COLLEGE (2017 – 2017)

Diploma in Human Resources Administration – IQ Academy (2023 – 2023-12)